Front Office Manager

Lodging Dynamics; Hawthorne (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

A national hospitality management company is looking for a Front Office Manager at their Hawthorne location. Responsibilities include overseeing the front desk operations, training staff, and ensuring excellent guest experiences. The ideal candidate will have a Bachelor’s degree in hospitality and strong leadership skills, along with a passion for customer service.

Benefits

Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits

Paid time off for full AND part-time associates

Travel discounts at hotel partners and franchises around the world

Leadership development program and growth opportunities

Qualifications

• Minimum of 1 year experience as a Front Desk Manager.
• Good understanding of hospitality procedures and practices.
• Strong leadership and training abilities.

Responsibilities

• Defining and implementing front desk objectives and procedures.
• Supervising staff and managing shift schedules.
• Responding to and resolving guest service requests.

Skills

Communication

Organizational skills

Leadership

Customer Service

Time Management

Education

Bachelor of Science degree in hospitality or related field

Job description

Location: Courtyard Hawthorne/LAX TownePlace Suites Hawthorne/LAX

Life as a Front Office Manager:

• Defining and implementing front desk objectives and procedures.
• Hiring and training staff and managing the shift schedules.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Responding to and resolving guest service requests.

What we're looking for:

• Bachelor of Science degree in hospitality or related field
• Minimum of 1 year experience as a Front Desk Manager
• Good understanding of procedures and practices in the hospitality industry
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• The ability to provide exceptional customer service
• Good leadership and training abilities

What to expect in your first few months:

First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

The perks working for us:

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off for full AND part time associates
• Travel discounts at hotel partners and franchises around the world
• Leadership development program and growth opportunities

How to apply:

Join us! Submit your application online!

Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility.

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors.