Front Office Manager - HOME2 Suites by Hilton

Home2Suites Denver Central Park; Denver (CO); On-site; USD 55,000 - 62,000; Full time

Job summary

Home2Suites Denver Central Park is seeking a Front Office Manager to oversee front desk operations at the hotel in Denver, CO. The role is full-time salaried with a annual salary range of $55,000 to $62,000.

The candidate will hire, train and supervise front desk staff, coordinate with other departments, manage labor budgets, and handle front office budgets and supplies as needed. Strong leadership and communication skills are essential.

Qualifications

• High School Diploma preferred.
• At least 2 years of Front Office Management experience in hospitality.
• Strong supervisory and managerial abilities.

Responsibilities

• Direct operations at the front desk and ensure guest service meets high standards.
• Hire, train, and supervise front office staff, ensuring compliance with hotel policies.
• Coordinate with other departments to ensure smooth hotel operations.
• Determine labor needs to meet labor budget goals for the front office.
• Handle the front office budget and order operating supplies as needed.
• Perform other related duties as required by GM.

Skills

Leadership

Front desk operations

Labor management

Financial data interpretation

Organizational skills

Communication skills

Microsoft Office

2+ years Front Office Management

Education

High School Diploma

Tools

Front Desk Software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Manager - HOME2 Suites by Hilton

Rooms Management Full Time Management Denver, CO, US

Salary Range: $55,000.00 To $62,000.00 Annually

Job Summary:

The Front Office Manager will plan and oversee the hotel's Front Desk/Office operations at the Residence Inn Bend hotel to ensure goals and objectives are achieved.

Supervisory Responsibilities:

• Recruits, interviews, hires, and trains new front desk staff
• Oversees the day-to-day operations and Front Desk staffing of the hotel
• Provides constructive and routine performance feedback for his direct reports
• Handles discipline and termination of Front Office employees as needed and in accordance with hotel policy

Duties/Responsibilities:

• Direct operations at the front desk and ensure customer service meets our high standards for guest satisfaction
• Hire, train, and supervise front office employees, ensuring they provide excellent guest service and enforce hotel policies
• Coordinates with other departments to ensure successful hotel operations
• Determines labor needs to meet labor budget goals of the front office department
• Handles the front office budget and orders operating supplies as needed
• Performs other related duties as required by GM

Required Skills/Abilities:

• Excellent managerial and supervisory skills
• Extensive knowledge of hotel front desk operations and labor management
• Ability to interpret financial data as needed to achieve department goals
• Excellent organizational skills and attention to detail
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software

Education and Experience:

• High School Diploma preferred
• At least 2 years of work experience in Front Office Management as a Front Desk Supervisor, Assistant Front Office Manager, or similar position in the hospitality industry

Physical Requirements:

• Must be able to remain in a stationary position during shift.
• Must be able to access and navigate the facility.
• Employees are required to adhere to safety requirements by wearing the appropriate personal protective equipment.
• Work is routine and repetitive in nature and may require strenuous physical exertion at times, including the ability to move objects weighing up to 50lbs.

The schedule is based on the business/operational demands of the hotel & Front Office department. (Depending on department staffing needs, must be flexible to cover AM, PM, & Overnight shifts, as needed.)
FULL-TIME Salaried-exempt Manager role