Front Office Manager

Hyatt; Denver (CO); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays & Vacation

401k / Retirement Plan

Complimentary Room Nights

Job summary

Hyatt Regency Denver at the Colorado Convention Center is seeking a Front Office Manager to lead the Front Office operations, train staff, coordinate inter-department communications, and schedule personnel to ensure outstanding guest services. You will respond to guest requests promptly, resolve issues, and uphold Hyatt standards.

The role requires 4+ years in hotel Rooms Management, strong leadership, and excellent communication.

Qualifications

• Demonstrated ability to interact with people from diverse backgrounds
• 4+ years of progressive hotel Rooms Management experience (typically with Hyatt)
• Opening hotels experience preferred
• Service oriented style with professional presentation skills
• At least 2 years of progressive management experience within the Rooms Division
• Hotel/Hospitality degree is an asset
• Strong written and verbal communication in English
• Proficient in Microsoft Word and Excel
• Excellent organizational, interpersonal and administrative skills

Responsibilities

• Responsible for short- and long-term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables

Skills

Customer service

Staff leadership

Communication

Budgeting

Organizational skills

English proficiency

Education

Hotel/Hospitality degree (asset)

Tools

Microsoft Word

Excel

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

The Front Office Manager at the Hyatt Regency Denver at the Colorado Convention Center is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Duties include:

• Responsible for short- and long-term planning and the management of the hotel's Front Office operations
• Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
• Maintain guest room inventory
• Coach and counsel employees to reflect Hyatt Service Standards and Procedures
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Analyze, investigate, and resolve guest complaints
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables

Our Values

• Empathy
• Wellbeing
• Respect
• Integrity
• Experimentation
• Inclusion

Hyatt Regency Denver is seeking colleagues with unmatched service. We care for people so they can be their best.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications for this position:

• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
• With opening hotels, previous hotel pre-opening experience preferred
• Service oriented style with professional presentations skills
• At least 2 years progressive management experience within the Rooms Division of a hotel
• Hotel/Hospitality degree is an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills

Benefits available with this position:

• Medical/ Dental/ Vision Insurance after 30 days
• Free basic Life Insurance after 30 days
• Free basic Short-Term Disability after 30 days
• Eligible to participate in a Flexible Spending Account after 30 days
• Vacation/ Sick Days
• 8 Paid Holidays
• 1 Floating Holiday per calendar year
• Complimentary Room Nights 12 per calendar year after 90 days
• Employee/Friends & Family Rate Room Nights
• Employee may elect to contribute a 401k after 30 days or Retirement Savings Plan
• Employee may elect to contribute to a Stock Purchase Plan (ESPP) 5% discount
• Employee may elect to contribute to the 529 Education Savings Plan
• Jury Duty
• Bereavement Pay
• Complimentary parking in hotel garage
• Free Eco-Pass for RTD transportation
• Complimentary meal in High Plains
• Use of Employee Assistance Program (EAP)

The starting range for this position is $84,700.00 - $95,000.00. Actual pay will be commensurate with experience.

This application window is anticipated to be open at a maximum of 30 days, starting October 15, 2026 or until a candidate is selected. Applications will be reviewed in the order in which they are received.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.