Front Office Manager

Residence Inn by Marriott Danbury; Danbury (CT); On-site; Full time

Job summary

Be part of a leading hotel brand as a Front Office Manager where you will oversee all front office operations ensuring excellent guest service. Lead and develop your team while managing financial performances and implementing sustainability practices. Join us in Danbury for a dynamic career.

Qualifications

• Minimum of 2 to 5 years hospitality-related experience.
• Ability to manage team performance and guest satisfaction.
• Experience in financial management and budgeting.

Responsibilities

• Manage the front office operations ensuring guest service standards are met.
• Supervise guest services department managers and finance operations.
• Implement budgets and monitor financial compliance.

Skills

Guest Satisfaction

Team Leadership

Financial Management

Education

Associate’s or Bachelor’s degree preferred

Job description

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Residence Inn by Marriott Danbury provided pay range

This range is provided by Residence Inn by Marriott Danbury. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.
  
  

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hotels and Motels

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