Front Office Manager

Hispanic Alliance for Career Enhancement; Cypress (TX); On-site; USD 83,000 - 94,000; Full time

Job summary

An established industry player is seeking a dynamic Front Office Manager to lead the transformation of a renowned hotel. This role is pivotal in creating exceptional guest experiences and involves overseeing front desk operations, training staff, and collaborating with various departments. The ideal candidate will possess strong leadership skills, a service-oriented mindset, and the ability to thrive under pressure. Join a company known for its commitment to employee growth and service excellence, and take your career to new heights in a vibrant and supportive environment.

Benefits

Medical / Dental / Vision Insurance

401k

Paid vacation and sick days

Tuition reimbursement

Employee Stock Purchase Plan

Discounts at various retailers

Free room nights after 90 days

Financial assistance for relocation

Qualifications

• Experience in hotel Rooms management is preferred.
• Ability to interact with diverse backgrounds effectively.

Responsibilities

• Oversee front desk operations with integrity and leadership.
• Train and inspire team members to exceed service standards.

Skills

Customer Service

Leadership

Communication Skills

Problem Solving

Organizational Skills

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Job description

Summary

Lead the Front Office at One of DC's Most Well-Known Hotels - Hyatt Regency Washington on Capitol Hill

Be a part of something big.
The 838-room Hyatt Regency Washington on Capitol Hill is undergoing a transformational, top-to-bottom renovation-and we're looking for a dynamic Front Office Manager to join us on this exciting journey. Imagine being at the forefront of redefining a beloved hotel, just steps away from the U.S. Capitol.

We're not just any hotel. We're managed by Hyatt-a company consistently recognized on Fortune's 100 Best Companies to Work For-with a people-first culture, exceptional growth opportunities, and an unwavering commitment to service excellence.

Your Mission: Lead, Inspire, and Deliver Exceptional Guest Experiences

As our Front Office Manager, you'll lead a passionate team dedicated to creating seamless arrivals and unforgettable stays. You'll be at the center of operations, collaborating across departments, mentoring future leaders, and making fast, impactful decisions that elevate the guest experience.

This is more than just a job-it's a chance to grow your career, leave your mark, and be part of something truly special. If you're ready to lead with purpose, drive results, and shape the future of one of DC's most exciting hotel transformations, we'd love to hear from you.

What You'll Be Doing:

• Oversee all front desk operations with leadership and integrity
• Train, coach, and inspire team members to exceed Hyatt service standards
• Develop short- and long-term plans to support both daily operations and long-term goals
• Manage scheduling, budgeting, and labor planning to meet performance targets
• Respond to guest needs with a proactive, solution-driven approach
• Foster strong communication and collaboration with Housekeeping and other departments
• Stay informed on hotel promotions, packages, and rates, and ensure your team is as well
• Handle guest feedback thoughtfully and take action to ensure satisfaction
• Set team goals, monitor progress, and celebrate achievements

The salary range for this position is $83,600 to $94,000 (commensurate with experience).

Benefits available with this position include:

• Medical / Dental / Vision Insurance
• 401k
• Retirement Savings Plan (RSP)
• Basic Life Insurance
• Paid vacation, sick days, holidays, and new child leave
• Paid family bonding time and adoption assistance

Additional perks include:

• Free room nights after 90 days, discounted and friends & family room rates immediately
• Tuition reimbursement
• Free meal during the workday
• Employee Stock Purchase Plan
• Discounts at various retailers
• Growth potential locally and throughout the country
• Financial assistance for relocation if applicable

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Calm under pressure and quick to resolve issues
• Demonstrated ability to effectively interact with and care for people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
• Progressive hotel Rooms management experience preferred
• Service oriented style with professional presentations skills
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, detail oriented, effective communicator, effective in providing exceptional customer service, and ability to improve the bottom line
• Clear concise written and verbal communication skills in English
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal, and administrative skills