Overnight Front Office Manager - Soho House Holloway

Soho House & Co.; Los Angeles (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Overnight Front Office Manager to lead operations at a boutique property. This role focuses on enhancing the guest experience through efficient management of staff and processes. The ideal candidate will have a strong background in hospitality, with a keen eye for detail and exceptional communication skills. You will oversee all overnight operations, ensuring high standards of service while managing budgets and staffing. Join a dynamic team that values career development and offers competitive benefits, making this an exciting opportunity for growth in the hospitality sector.

Benefits

Health Care + 401K

Paid Time Off

Career Development

Soho Impact

Learning & Development

Cookhouse & House Tonic

Team Events

Team Meal

Qualifications

• 5+ years managing Front Office operations in hospitality.
• Proficiency in Opera and Salesforce required.
• Detail-oriented with excellent communication skills.

Responsibilities

• Lead overnight operations to enhance guest satisfaction.
• Supervise staff and ensure proper onboarding.
• Handle guest inquiries and manage inventory effectively.

Skills

Front Office Operations Management

Customer Service

Detail-oriented

Communication Skills

Bilingual Skills

Education

Hospitality Degree

Tools

Opera

Salesforce

OpenTable

Google Sheets

Job description

Overnight Front Office Manager - Soho House Holloway

At Soho House, the Front Office Overnight Manager creates a professional, approachable environment by building relationships with stakeholders and developing efficient processes that enhance the member and guest experience. The role oversees all overnight hotel operations, including Butlers, Receptionists, Member Services, Reservations/PBX Department, and manages the Evening Membership Guest List.

A successful candidate has prior experience managing a high-volume, customer-focused boutique property, preferably overnight, with a keen eye for detail and enthusiasm for hospitality and the Soho House brand.

Main Duties

1. Lead overnight operations, improving efficiency through cost analysis and process enhancements to boost member/guest satisfaction.
2. Develop, monitor, and achieve departmental goals related to payroll, expenses, staffing, and guest service; create monthly budgets and handle guest and member claims with accuracy.
3. Oversee concierge services, providing local attraction and shopping information.
4. Support departmental goals, monitor daily operations, and greet guests upon arrival.
5. Supervise and motivate staff, ensure proper onboarding, and facilitate staff development through meetings and training.
6. Participate in hiring, interviewing, and staff evaluations, providing counseling and discipline when necessary.
7. Communicate daily events, guest lists, VIPs, occupancy, and sales figures.
8. Respond promptly and professionally to guest and staff inquiries.
9. Coordinate with purchasing to manage inventory of perishable and non-perishable items.
10. Ensure high standards of customer service, and handle disputes and claims efficiently.
11. Perform additional duties as assigned by management.

Required Skills/Qualifications

• Minimum 5+ years managing Front Office operations in a hospitality setting.
• Proficiency in Opera, Salesforce, OpenTable, and Google Sheets.
• Detail-oriented with multitasking skills in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Bilingual skills are a plus.
• Hospitality Degree preferred.

Physical Requirements

• Ability to handle objects with hands, move quickly across the property, and lift at least 30 pounds.
• Occasional kneeling, bending, crouching, and climbing required.
• Capable of performing physical activities such as lifting, cleaning, and standing for extended periods.

Why work with us...

Soho House offers competitive compensation with global benefits and perks, along with training to support your career development, whether entry-level or advanced.

• Health Care + 401K: Full-time employees are eligible for medical, dental, vision, and a 2% matching retirement fund.
• Paid Time Off: Sick days and vacation days are provided.
• Career Development: Opportunities for growth domestically and internationally in managerial or technical roles.
• Soho Impact: Engage in community initiatives through mentoring, outreach, and sustainability efforts.
• Learning & Development: Access to a wide range of courses and training programs.
• Cookhouse & House Tonic: Participate in food and drink events, trips, and training.
• Team Events: Join fitness, cinema, art, and other monthly activities.
• Team Meal: Complimentary meals during shifts in our houses and restaurants.

In accordance with California law, the salary range for this role in California is listed below. The range may vary by location, and actual compensation will be based on experience and other factors.