Front Office Manager

Pyramid Global Hospitality; Coral Gables (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Office Manager for THesis Hotel Miami. The ideal candidate will lead the front office team, ensuring exceptional guest service and smooth operations. This full-time role offers a supportive environment with opportunities for growth in the vibrant hospitality industry.

Benefits

Comprehensive health insurance

Retirement plans

Paid time off

On-site wellness programs

Employee rates on hotel stays

Qualifications

• Excellent communication skills, written and verbal.
• Strong interpersonal and employee relation skills.
• Ability to mentor, train, and develop staff.

Responsibilities

• Lead the Front Office Team to ensure seamless guest movement.
• Oversee day-to-day operations of front office guest services.
• Ensure guest service standards are consistently applied.

Skills

Communication skills

Interpersonal skills

Time management

Multi-tasking

Tools

Microsoft Excel

Microsoft Word

Job description

1 day ago Be among the first 25 applicants

About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Property
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

Location Description
Welcome to THesis Hotel Miami, a distinguished property in the Pyramid Global Hospitality portfolio. Located in the vibrant city of Miami, Florida, our hotel offers 245 stylish guest rooms and 15,432 sq ft of versatile meeting space, providing an exceptional environment for both guests and employees.

At THesis Hotel Miami, we pride ourselves on delivering outstanding service and creating memorable experiences. As a member of our team, you’ll work in a dynamic and supportive setting, surrounded by the lively energy and cultural richness of Miami. We offer diverse positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more.

Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for excellence. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at THesis Hotel Miami. Take the first step towards a rewarding career by applying today.

Overview
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.

The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team, PBX, and bell staff. The Front Office Manager will ensure guest service standards are being applied consistently and that all hotel and department policies and procedures are followed and adhered to.

Qualifications
Must have excellent communication skills, written and verbal, and relate to guests’ concerns and work well in groups. Strong interpersonal and employee relation skills are a must with the ability to mentor, train, and develop staff. The ability to motivate and drive the staff is essential. Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc. Must be able to handle multi-tasking and be goal- and results-oriented. Must have strong time management skills to meet deadlines.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality