Front Office Manager

Crescent Hotels & Resorts; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401K matching program for eligible

Flexible scheduling

Discounts with Crescent managed hotels

Discounts at Marriott properties

Job summary

Crescent Hotels & Resorts is seeking a Front Office Manager to lead the front desk team and oversee daily operations at our Charlotte-area property. You will drive guest satisfaction, staff performance, and service standards to ensure a smooth, welcoming experience for guests.

Ideal candidates bring 2–5 years of Front Office management and a proven ability to lead by example, with strong communication and a guest-service mindset.

Qualifications

• Minimum 2–5 years' experience as a Front Office Manager.
• Proven leadership to associates to achieve goals while maintaining high standards of quality and presentation.
• Ability to communicate goals and expectations and inspire teams to progress.

Responsibilities

• Manage daily hotel quality standards, guest satisfaction, and service recovery.
• Interview, hire, train, coach, and evaluate staff; address performance and disciplinary matters as needed.
• Provide clear verbal and written communication to team members.
• Monitor performance, staffing levels, occupancy, costs, and inventory.
• Resolve guest concerns professionally and efficiently, including follow-up communication.
• Oversee Front Office operations, including Guest Services, Bell, Reservations, Concierge.
• Participate in hotel leadership and departmental meetings.
• Maintain regular attendance and perform additional duties as assigned.

Skills

Front Office Management

Staff Coaching

Guest Service Excellence

Communication Skills

Problem Solving

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard

to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our management team and lead and assistant the Front Office team. We are committed to providing you with:

• An exceptional benefit plan for eligible associates & your family members


• 401K matching program for eligible associates


• Flexible scheduling to allow you to focus on what is important to you


• Discounts with our Crescent managed properties in North America for you & your family members


• Discounts at Marriott brand properties Worldwide.

In this role, you will be the Front Office Manager, overseeing the day-to-day operations of the front desk team.

Here is what you will be doing each day:

• Manage daily hotel quality standards, guest satisfaction, and service recovery.


• Interview, hire, train, coach, and evaluate staff; address performance and disciplinary matters as needed.


• Provide clear verbal and written communication to team members.


• Monitor performance, staffing levels, occupancy, costs, and inventory.


• Resolve guest concerns professionally and efficiently, including follow-up communication.


• Oversee Front Office operations, including Guest Services, Bell, Reservations, Concierge


• Participate in hotel leadership and departmental meetings.


• Maintain regular attendance and perform additional duties as assigned

Does this sound like you?

• 2-5 years' experience as a Front Office Manager


• Proven leadership to associates to achieve goals while maintaining a high expectation to standards in regard to quality and presentation


• Communicates goals and expectations and inspires associates to achieve goals and advance careers


• Build moral and spirit


• Demonstrate ability to lead by example


• Participative management style.


• Instill a guest service attitude in all associates.


• Marriott Experience a plus

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.