Front Office Manager

Crescent Hotels & Resorts; New York (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Flexible scheduling

Travel discounts

Job summary

The NoMo Soho Hotel, part of Crescent Hotels & Resorts, is looking for its next Front Office Manager to lead the Front Office team, ensuring customer satisfaction and adherence to corporate policies while achieving financial goals.

You will oversee training and coaching, coordinate with other departments, and resolve guest issues, applying your strong communication and leadership skills to deliver exceptional service every day.

Qualifications

• Front Office Manager experience in a hotel (unionized environment) required.
• Excellent interpersonal, leadership and communication skills.
• Attention to detail; ability to resolve problems and promote quality service.

Responsibilities

• Oversee Front Office Operations to achieve customer satisfaction and meet financial goals.
• Manage Front Office Team including training and coaching; provide support.
• Coordinate with all departments to ensure customer satisfaction and resolve complaints.

Skills

Front Office Management

Leadership

Customer service

Communication

Job description

• Pay or shift range: $80,000 USD to $90,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The NoMo Soho Hotel is looking for its next great team member to lead our Front Office team. We are committed to providing you with:

• Highly competitive wages - Salary Range $80,000.00 - $90,000.00 annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family
  members.

Here is what you will be doing each day:

The Front Office Manager oversees the Front Office Operations to achieve customer satisfaction, quality service and compliance with Corporate/Franchise policies and procedures while meeting/exceeding financial goals. You will manage the Front Office Team to include training, coaching and provide support. Communication with all departments is key to ensure customer satisfaction. You will resolve customer complaints, anticipate potential issues by reviewing and monitoring complaints, operational issues, business flow and associate's performance to ensure high levels of customer satisfaction and quality of service.

Does this sound like you?

You have a passion for our industry set high expectations for customer service. You have at least 2 years of experience as a Front Office Manager in a Hotel in a unionized environment, excellent interpersonal, leadership and communication skills, you are excellent at resolving challenges and dedicated to providing excellent service to our guest. You will need a positive, collaborative style to work well with fellow managers and team members in all areas of hotel operations. You must be attentive to details, good at solving problems, and able to promote a passion for quality and service.

Our differences are what make us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.