Front Desk Agent

Crescent Hotels & Resorts; Allen (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefit plan

401K matching program

Flexible scheduling

Discounts with managed properties

Free Parking

Free Meals

Discounts with Marriott Hotels

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent in Allen, Texas to provide exceptional service to our guests. This role involves initial guest interactions, check in/check out processes, and problem resolution, all while delivering award-winning service.

We offer highly competitive wages, excellent benefits, and flexible scheduling to cater to your personal life. If you are passionate about customer service and thrive in a dynamic environment, we want you on our Front Desk team!

Qualifications

• Enjoy engaging with new people with warmth and a smile.
• Ability to lift linen bundles weighing up to 50 lbs.
• Flexibility to work various shifts, including days, evenings, and weekends.

Responsibilities

• Responsible for all initial guest interactions including check in/check out.
• Deliver award-winning service to every guest.
• Resolve problems efficiently and effectively.

Skills

Customer engagement

Organizational skills

Time management

Physical stamina

Problem-solving

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members
• Free Parking
• Free Meals
• Discounts with Marriott Hotels and Resorts

Here is what you will be doing each day:

As a Front Desk Agent, you will be responsible for all initial guest interactions, including, but not limited to check in/check out; problem resolution, delivering an award-winning service to every guest, every time.

Does this sound like you?

Do you enjoy engaging with new people every day with constant warmth and a smile? Are you a person who would enjoy being the key person to ensure hotel guests are well taken care in an efficient and organized manner? You don't shy away from physical work and can lift linen bundles that can weigh up to 50 lbs. The pride you have in your organizational and time management skills will be a great benefit in this role. You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.