Front Office Manager

Omni Hotels & Resorts; Boston (MA); On-site; USD 70,000 - 85,000; Full time

Job summary

Omni Parker House Hotel in Boston is seeking a Front Office Manager to work closely with the Director of Rooms and staff to ensure maximum front office operating efficiency and guest satisfaction.

You will train associates, manage rate discrepancies, block arrivals, prepare reports, and coordinate with Marketing and Loyalty programs to deliver outstanding service at America's oldest continuously operating hotel.

Qualifications

• Previous luxury hotel experience is strongly preferred in Guest Services or Front Office.
• Front Office leadership experience is required.
• Flexibility to work nights, weekends and holidays.
• Ability to stand for the entire shift.
• Knowledge of Property Management Systems and related computer programs; strong MS Office skills.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on a continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be familiar with the hotel computer system for training, maintenance and troubleshooting.
• Complete weekly supply inventories and rate discrepancy reports; make needed changes.
• Block/assign arrivals for the following day (VIPs, ESPs, special requests).
• Prepare group information sheets; complete check-out with balance report; complete daily credit checks.
• Adhere to Front Office systems & controls and responsibilities.
• Coordinate with Marketing Programs and Loyalty Ambassador to track and service select guests.

Skills

Customer service

Multi-tasking

Attention to detail

Organizational skills

Communication

Tools

Property Management Systems

Microsoft Office

Job description

Omni Parker House Hotel

As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished decor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

Front Office Manager

Overview

To work closely with Director of Rooms and Assistant Front Office Manager and staff to ensure maximum Front Office operating efficiency.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

• Previous luxury hotel experience strongly preferred within Guest Services or Front Office
• Previous Front Office Leadership experience required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software

Salary range for this position based on experience is $70,000 to $85,000

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.