Front Office Manager

IHG Hotels & Resorts; Augusta (GA); On-site; USD 49,040 - 61,300; Full time

Benefits offered by this job

Full uniform

Impressive room discounts

Excellent training program

Competitive salary

Job summary

IHG Hotels & Resorts in Augusta, GA is seeking a Front Office Manager to own the guest check-in, reservations, porter and concierge operations, delivering exceptional first impressions. You will lead and coach the front office team, engage with guests, handle complaints, assist with budgets, and drive revenue through walk-ins and up-selling.

Must have a Bachelor's in Hotel Management and 3 years in front office with management experience; fluent English required.

Qualifications

• Bachelor’s degree in Hotel Management/Business Administration or equivalent.
• 3 years of Front Office/Guest Service experience including management experience.
• Must speak fluent English; other languages preferred

Responsibilities

• Manage and coach front office team to deliver memorable guest experiences.
• Engage with guests to remedy complaints and build relationships.
• Conduct regular front office inspections to ensure strong first impressions.
• Help prepare budgets and drive revenue from walk-ins and up-selling at the front desk.
• Train team on PBX procedures and lead during emergencies/crises.
• Report to Director of Rooms and supervise front desk staff across specialties

Skills

Fluent English

Education

Bachelor’s degree in Hotel Management/Business Administration

Job description

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions – managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk‑ins and up‑selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you’ll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

This is an Exempt position with an Annual Salary Range of $49,040.00 - $61,300.00.

So, join us and you’ll become part of our ever-growing global family.

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies.