Manager Trainee Front Office Shift

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 25,000 - 30,000; Full time

Job summary

IHG Hotels & Resorts is seeking a Manager Trainee – Front Office & Guest Relations to develop leadership skills while supporting exceptional guest journeys.

The role provides hands-on exposure to Front Office and Guest Relations operations, with a focus on service excellence, guest engagement, and coaching under leadership guidance.

Qualifications

• Experience in Front Office or Guest Relations in a hotel setting.
• Strong interpersonal and communication abilities with a learner mindset.
• Fluent in English; other languages are a plus.

Responsibilities

• Support Front Office and Guest Relations daily operations to ensure high-quality guest experiences.
• Assist with welcoming VIPs, repeat guests, and special attention guests.
• Handle guest feedback and service recovery professionally and empathetically.
• Monitor guest satisfaction scores and online reviews; help drive improvement initiatives.
• Coordinate with Front Office, Club Lounge, Housekeeping, F&B and other departments to enhance the guest journey.
• Maintain guest profiles and loyalty recognition in hotel systems.
• Participate in coaching and onboarding of Guest Relations and Front Office colleagues.

Skills

Interpersonal skills

Communication skills

Guest service

Fluent English

Education

Hospitality or Hotel Management coursework

Tools

PMS systems

Guest satisfaction platforms

Job description

Manager Trainee – Front Office & Guest Relations Are you passionate about hospitality, guest experience, and learning what it takes to lead a Front Office operation? We are seeking a Manager Trainee – Front Office & Guest Relations who is eager to develop leadership skills while supporting exceptional guest journeys and service excellence.

This role is designed to build future leaders by providing hands‑on exposure to Front Office and Guest Relations operations, guest engagement, and service recovery while working closely with Front Office leadership.

Your day-to-day:

• Supporting Front Office and Guest Relations daily operations to ensure consistent, high‑quality guest experiences.
• Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
• Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
• Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
• Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
• Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
• Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
• Supporting preparation of reports related to guest feedback, trends, and service quality.
• Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
• Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.

What we need from you:

• Previous experience in Front Office, Guest Relations, or a similar guest‑facing hotel role, preferably within a 4‑ or 5‑star environment.
• Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.
• A guest‑focused mindset with basic experience or interest in service recovery and problem solving.
• Fluent in English; additional languages are an advantage.
• Professional appearance, attention to detail, and a positive attitude.
• Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.
• Ability to work in a fast‑paced, guest‑focused environment.
• Flexibility to work shifts, weekends, and public holidays.
• A degree or coursework in Hospitality or Hotel Management is preferred but not required.

The pay for this role is $20.00 an hour.

At IHG®, we believe memorable stays are built on meaningful connections. This Manager Trainee role offers a structured opportunity to grow within our Front Office Leadership Team while helping deliver True Hospitality by turning everyday guest interactions into positive, lasting impressions.

Important information:

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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