Front Office Manager

InterContinental Hotels Group; Augusta (GA); On-site; USD 49,040 - 61,300; Full time

Benefits offered by this job

Uniform provided

Room discounts

Extensive training

Job summary

InterContinental Hotels Group in Augusta, GA seeks a Front Office Manager to own guest impressions from registration to concierge services. You will coach the front office team to deliver memorable welcomes and engage guests to resolve issues, while upholding service standards.

Responsibilities include budgeting input, driving walk-in revenue, and up-skilling staff on PBX procedures. You will report to the Director of Rooms and lead a multi-specialty front desk team, fostering an inclusive,

Qualifications

• Bachelor's degree in Hotel Management or Business Administration.
• At least 3 years of Front Office/Guest Service experience with management.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Lead and coach front office team to deliver guest experiences and the warmest welcomes.
• Engage with guests to build personal relationships and remedy any complaints.
• Conduct regular front office inspections to ensure we’re making the right first impression.
• Assist with budgeting and find new ways to drive revenue from walk-ins and up-selling at the front desk.
• Train team on PBX procedures and take the lead during an emergency or crisis.
• Report to the Director of Rooms and manage a team of front desk employees across several specialisms.

Skills

Front office leadership

Guest relations

Complaint resolution

English fluency

Education

Bachelor's degree in Hotel Management

Tools

PBX systems

Job description

Our guests' memorable experiences have to start somewhere. So why not with you? We’re looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes
• Engaging with guests to build personal relationships and remedy any complaints
• Conducting regular front office inspections to ensure we’re making the right first impression
• Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk
• Training team members on PBX procedures and taking the lead during an emergency or crisis
• Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms.

What We need from you:

• Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English
• Other languages preferred

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

This is an Exempt position with an Annual Salary Range of $49,040.00 - $61,300.00.

So, join us and you'll become part of our ever-growing global family.