Front Office Management Trainee

Platinum Coastal Group; Kansas City (KS); On-site; USD 26,000 - 36,000; Full time

Job summary

Platinum Coastal Group is seeking an entry-level hospitality role designed to develop future front-office leaders through structured training in guest service, reservations, operations, and team coordination. The role emphasizes learning front-desk procedures, supporting arrivals and guest requests, and aiding shift coordination and service standards.

Candidates with strong communication, a customer-focused mindset, and a willingness to grow in a busy hospitality environment are encouraged.

Qualifications

• Personable and dependable in busy environments.
• Comfortable starting conversations with guests and attentive to details.
• Motivated to create a positive guest experience and willing to grow within a customer-focused environment.

Responsibilities

• Learn front-desk and guest-services procedures firsthand
• Support daily arrivals, departures, and guest requests
• Assist with shift coordination and service standards
• Develop skills in problem solving, communication, and operational leadership

Skills

Front desk

Communication

Customer service

Leadership

Office organization

Job description

This entry-level role develops future front-office leaders through structured training in guest service, reservations, operations, and team coordination.

• Learn front-desk and guest-services procedures firsthand
• Support daily arrivals, departures, and guest requests
• Assist with shift coordination and service standards
• Develop skills in problem solving, communication, and operational leadership

What Matters Most

A strong fit is personable, dependable, composed in busy environments, comfortable starting conversations, attentive to details, and motivated to create a positive guest experience. Prior hospitality experience can be helpful, but many employers provide training for entry-level hires. This is a great opportunity for individuals interested in building experience and growing within a customer-focused environment.

Skills: front office,communication,customer,leadership,management,office