Front Office Leader - Luxury Resort Operations

Shaner Group; Key Largo (FL); On-site; USD 75,000 - 95,000; Full time

Job summary

Shaner Hotels in Playa Largo Resort & Spa, Autograph Collection, Key Largo, FL seeks a Front Office Manager to lead reservations, registration, bell services and guest accounting, driving revenue and guest satisfaction.

The role requires 1–3 years in front office management, strong communication, bilingual English/Spanish a plus, and a high school diploma; some college is preferred. Join an award-winning team delivering world-class hospitality.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent communication with guests, management, and co-workers.

Responsibilities

• Oversee reservations, registration, bell services, and guest accounting to maximize room revenue.
• Direct and maintain a strong service and management philosophy with staff.

Skills

Front office management

Bilingual English/Spanish

Communication skills

Education

High school diploma

Job description

Shaner Hotels in Playa Largo Resort & Spa, Autograph Collection, Key Largo, FL seeks a Front Office Manager to lead reservations, registration, bell services and guest accounting, driving revenue and guest satisfaction.

The role requires 1–3 years in front office management, strong communication, bilingual English/Spanish a plus, and a high school diploma; some college is preferred. Join an award-winning team delivering world-class hospitality.