Guest Services Specialist - Front Desk (Flexible Schedule)

Playa Largo Autograph; Key Largo (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

Playa Largo Autograph is seeking a Front Desk Associate to deliver exceptional guest services at the hotel's front desk. You will handle check-ins/outs, assist guests with information, and process payments in line with hotel policies.

The role requires flexible availability, including weekends and holidays, with prior customer service or hotel experience preferred. Bilingual English/Spanish is a plus for serving diverse guests.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

POS/Computer skills

Bilingual English/Spanish

Local attractions knowledge

Education

High school diploma or equivalent

Job description

Playa Largo Autograph is seeking a Front Desk Associate to deliver exceptional guest services at the hotel's front desk. You will handle check-ins/outs, assist guests with information, and process payments in line with hotel policies.

The role requires flexible availability, including weekends and holidays, with prior customer service or hotel experience preferred. Bilingual English/Spanish is a plus for serving diverse guests.