Front Office Lead Medical Assistant

AFC Urgent Care San Diego

Santee (CA)

On-site

USD 33,000 - 34,000

Full time

2 days ago

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Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

AFC Urgent Care San Diego is seeking a Front Office Lead Medical Assistant to support day-to-day administrative operations at our San Diego clinic. The role combines front-desk leadership with Medical Assistant duties to deliver an exceptional patient experience.

The ideal candidate holds a Medical Assistant certificate and CCMA/CMA and BLS certifications, plus two years of MA experience and strong customer service.

Qualifications

Two (2) years experience as a Medical Assistant or educational equivalent.
Basic Life Support (BLS) certification
CCMA Certification
Certified Medical Assistant
Phlebotomy (Preferred)
High School Diploma

Responsibilities

Be proficient in essential Front Office functions and basic Back Office operations.
Assists in the training and development of support staff.
Assist Providers navigate the EHR/EMR features and functions.
Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
Perform patient callbacks, follow-up and appointment reminder calls.
Process mail and requests for medical records or other information.
Assist with scheduling as directed.
Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
Diplomatically resolve patient complaints while maintaining strict confidentiality.
Ensure cleanliness of all common spaces.

Skills

Customer service

Education

CCMA Certification

Certified Medical Assistant

BLS Certification

High School Diploma

Job description

Benefits

Free uniforms
Health insurance
Paid time off
Vision insurance
401(k)
401(k) matching
Bonus based on performance
Dental insurance

Front Office Lead Medical Assistant

AFC Urgent Care San Diego

San Diego, CA

$24.00-$25.00 an hour - Full-time

Resume Insights

Here’s how your resume aligns with the job description

Experience & Skills

Two (2) years experience as a Medical Assistant or educational equivalent.
Customer service

Education & Certificates

CCMA Certification
Certified Medical Assistant
BLS Certification

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.

Primary Responsibilities

1. Be proficient in essential Front Office functions and basic Back Office operations.
2. Assists in the training and development of support staff.
3. Assist Providers navigate the EHR/EMR features and functions.
4. Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
5. Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
6. Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
7. Perform patient callbacks, follow-up and appointment reminder calls.
8. Process mail and requests for medical records or other information.
9. Assist with scheduling as directed.
10. Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
11. Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
12. Diplomatically resolve patient complaints while maintaining strict confidentiality.
13. Ensure cleanliness of all common spaces.

Requirements