Front Office Lead Medical Assistant - Patient Care Leader

AFC Urgent Care San Diego; Santee (CA); Sur place; USD 33 000 - 34 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Résumé du poste

AFC Urgent Care San Diego is seeking a Front Office Lead Medical Assistant to support day-to-day administrative operations at our San Diego clinic. The role combines front-desk leadership with Medical Assistant duties to deliver an exceptional patient experience.

The ideal candidate holds a Medical Assistant certificate and CCMA/CMA and BLS certifications, plus two years of MA experience and strong customer service.

Qualifications

• Two (2) years experience as a Medical Assistant or educational equivalent.
• Basic Life Support (BLS) certification
• CCMA Certification
• Certified Medical Assistant
• Phlebotomy (Preferred)
• High School Diploma

Responsabilités

• Be proficient in essential Front Office functions and basic Back Office operations.
• Assists in the training and development of support staff.
• Assist Providers navigate the EHR/EMR features and functions.
• Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
• Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
• Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
• Perform patient callbacks, follow-up and appointment reminder calls.
• Process mail and requests for medical records or other information.
• Assist with scheduling as directed.
• Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
• Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
• Diplomatically resolve patient complaints while maintaining strict confidentiality.
• Ensure cleanliness of all common spaces.

Connaissances

Customer service

Formation

CCMA Certification

Certified Medical Assistant

BLS Certification

High School Diploma

Description du poste

AFC Urgent Care San Diego is seeking a Front Office Lead Medical Assistant to support day-to-day administrative operations at our San Diego clinic. The role combines front-desk leadership with Medical Assistant duties to deliver an exceptional patient experience.

The ideal candidate holds a Medical Assistant certificate and CCMA/CMA and BLS certifications, plus two years of MA experience and strong customer service.