Front Office Lead Medical Assistant

American Family Care, Inc.; Santee (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

AFC Urgent Care San Diego is seeking a Front Office Lead Medical Assistant to support daily administrative operations while delivering exceptional patient care. The role emphasizes front/back office proficiency, staff training, and EHR navigation in a fast-paced clinic environment.

Requirements include a Medical Assistant Certificate, CCMA, BLS, and two years MA experience. Schedule: Mon-Thu 8am-2pm, Sun 8am-5pm; pay $24.00-$25.00/hr, full-time.

Qualifications

• Two years experience as a Medical Assistant or educational equivalent.
• Basic Life Support (BLS) certification
• CCMA Certification
• Certified Medical Assistant
• High School Diploma

Responsibilities

• Be proficient in essential Front Office functions and basic Back Office operations.
• Assist in training and development of support staff.
• Assist Providers navigate the EHR/EMR features and functions.
• Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
• Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
• Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
• Perform patient callbacks, follow-up and appointment reminder calls.
• Process mail and requests for medical records or other information.
• Assist with scheduling as directed.
• Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
• Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
• Diplomatically resolve patient complaints while maintaining strict confidentiality.
• Ensure cleanliness of all common spaces.

Skills

Customer service

Education

Two years experience as Medical Assistant

CCMA Certification

Certified Medical Assistant

BLS Certification

Medical Assistant Certificate

High School Diploma

Job description

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance

Front Office Lead Medical Assistant

AFC Urgent Care San Diego

San Diego, CA

$24.00-$25.00 an hour - Full-time

Resume Insights

Here’s how your resume aligns with the job description

Experience & Skills

• Two (2) years experience as a Medical Assistant or educational equivalent.
• Customer service

Education & Certificates

• CCMA Certification
• Certified Medical Assistant
• BLS Certification

AFC Urgent Care is seeking Medical Assistants with exceptional customer service skills to become part of our team. American Family Care is the leading provider of urgent care with more than 200 centers nationally and ranked by Inc. Magazine as one of the fastest growing companies in the U.S. The primary responsibility of the Front Office Lead is to help manage day-to-day administrative operations in support of the clinic while providing an exceptional overall patient care experience. The Front Office Lead is expected to maintain a high degree of organizational acumen, attentiveness and professionalism.

Primary Responsibilities

• 1. Be proficient in essential Front Office functions and basic Back Office operations.
• 2. Assists in the training and development of support staff.
• 3. Assist Providers navigate the EHR/EMR features and functions.
• 4. Liaisons with medical facilities, employers, billing and payers regarding referrals and requests.
• 5. Oversee compliance weekly day sheet records, daily task logs and patient disposition logs.
• 6. Audit patient charts to ensure charges entered into the EMR are complete, timely and accurate.
• 7. Perform patient callbacks, follow-up and appointment reminder calls.
• 8. Process mail and requests for medical records or other information.
• 9. Assist with scheduling as directed.
• 10. Ensure EOBs and insurance payments are scanned and invoices sent in a timely manner.
• 11. Manage Worker’s Comp, Immigration Physicals, DoT Physicals and other special programs.
• 12. Diplomatically resolve patient complaints while maintaining strict confidentiality.
• 13. Ensure cleanliness of all common spaces.

Requirements

• Medical Assistant Certificate
• Two (2) years experience as a Medical Assistant or educational equivalent.
• Basic Life Support (BLS) certification
• Must be willing to work schedule: Monday-Thursday 8AM-2PM & Sunday 8AM-5PM
• Possess exceptional customer service skills
• Job Type: Full-time
• Pay: $24.00-$25.00 per hour

Schedule

• Day shift
• Night shift
• Weekend availability

License/Certification

• High School Diploma
• BLS
• Certified Clinical Medical Assistant (CCMA)
• Phlebotomy (Preferred)

Work Location: Santee