Front Office Lead

Healthcare Outcomes Performance; Glendale (AZ); On-site; USD 35,000 - 65,000; Part time

Job summary

Join a dedicated healthcare team at an innovative institute focused on exceptional patient care. As a Front Office Lead, you will play a pivotal role in managing non-clinical patient flow, supporting clinic operations, and leading front office staff. Your expertise in medical practices and strong interpersonal skills will help foster a positive environment for both patients and staff. This position offers a rewarding opportunity to contribute to a dynamic team dedicated to improving lives through quality healthcare. If you are passionate about making a difference and thrive in a collaborative setting, this role is perfect for you.

Benefits

Competitive Health & Welfare Benefits

Monthly stipend for ancillary benefits

HSA with company match

401k plan with company match

Employee Assistance Program

Employee Appreciation Days

Employee Wellness Events

Qualifications

• 3+ years in a medical practice with supervisory experience preferred.
• Knowledge of medical insurance requirements and front office procedures.

Responsibilities

• Lead front office staff to uphold the organization's mission and values.
• Coordinate patient flow and ensure accurate collection of copayments.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Problem-Solving

Education

Experience in a medical practice

Supervisory experience in a medical clinic

Tools

EMR Systems

Job description

At The CORE Institute, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan after 6 months of service with company match (Part-time employees included)
• Employee Assistance Program that is available 24/7 to provide support
• Employee Appreciation Days
• Employee Wellness Events

QUALIFICATIONS

• Three years of working experience in a medical practice or clinic.
• Previous supervisory experience in a medical clinic setting is preferred.
• Must have working knowledge regarding medical insurance requirements.
• Must have excellent interpersonal and communication skills.
• Demonstrates an ability to generate creative and innovative approaches to solve problems.
• Must be customer service-focused.
• Knowledge of front office procedures and patient flow.
• Knowledge of clinic payment policies and procedures.

ESSENTIAL FUNCTIONS

• In consort with the Practice Manager, coach and lead all front office staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results.
• Demonstrate outcomes as measured through established metrics and patient satisfaction surveys.
• Ensure, coordinate, and lead through demonstration of the responsibility of all clinic staff to collect patient copayments and past due accounts.
• Ensure and coordinate all clinic staff verify demographic and insurance information via real-time eligibility or utilizing payor websites.
• Lead staff to efficiently direct patient flow throughout the clinic. Assist front office staff as needed with checking patients in and out. Assist back office as needed with rooming patients and intake of medical history into EMR.
• Assist the Practice Manager with the supervision of all front office clinic staff and be the primary contact person for all front office staff.
• Assist the Practice Manager with clinic operations and audits as assigned. Support back-office clinic lead as necessary.

The Front Office Lead is responsible for managing non-clinical patient flow and supporting functions.

The CORE Institute team is dedicated to making the lives of others better by practicing exceptional patient care. If you would like to be part of a dedicated, dynamic healthcare team in a challenging, rewarding environment, The CORE Institute is the right place for you to grow your career.