Front Office Coordinator

SENTA Partners in; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

HSA

FSA

Disability insurance

Paid time off

Employee Assistance Program

401(K) match

Job summary

Northwest ENT and Allergy Center in Marietta, GA is seeking a Front Office Coordinator (Administrative) to serve as the first point of contact for patients and staff, managing front desk tasks and supporting the clinical team. You will schedule appointments, verify insurance, collect demographics, handle payments, and maintain confidential patient records in the practice management system.

This role emphasizes courteous customer service, accurate data entry, and adherence to HIPAA and office

Qualifications

• Greet and check-in patients with professionalism and empathy.
• Manage front desk tasks and support clinical staff.

Responsibilities

• Greet and check-in patients in a friendly, professional manner.
• Schedule appointments and manage rescheduling/cancellations.
• Answer calls, respond to inquiries, and direct messages as needed.
• Collect and verify patient information including insurance and demographics.
• Maintain accurate, confidential patient records in the PM system.
• Process patient payments and handle billing inquiries.
• Coordinate communication between front office, clinical staff, and physicians.
• Maintain front office organization and cleanliness.
• Assist patients with forms and paperwork.

Job description

Front Office Coordinator (Administrative)

Northwest ENT and Allergy Center a leading otolaryngology practice and an affiliate of SENTA Partners, is committed to serving the northern Georgia community and specializes in the medical and surgical care of all ENT-related diseases.

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Livebetter. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

The Front Office Coordinator at SENTA Partners serves as the first point of contact for patients, visitors, and staff. This role is vital in ensuring the smooth and efficient operation of the practice by managing front office tasks, providing excellent customer service, and supporting the clinical team. The Front Office Coordinator is responsible for scheduling appointments, managing patient information, and facilitating communication between patients and medical staff.

Key Responsibilities

• Greet and check-in patients in a friendly and professional manner.
• Manage patient appointment scheduling, including rescheduling and cancellations.
• Answer incoming phone calls, respond to inquiries, and direct calls as needed.
• Collect and verify patient information, including insurance details and demographics.
• Maintain patient records in the practice management system, ensuring accuracy and confidentiality.
• Process patient payments, handle billing inquiries, and provide receipts for transactions.
• Coordinate communication between the front office, clinical staff, and physicians.
• Monitor and maintain the cleanliness and organization of the front office area.
• Assist patients with completing required forms and paperwork.
• Manage office supplies, ensuring availability for front office operations.
• Handle patient concerns or complaints with empathy and expedite issues when necessary.
• Support the administrative needs of the practice, including data entry, filing, and correspondence.
• Adhere to HIPAA regulations and company policies regarding patient information and confidentiality.

What We Offer

• Comprehensive Health Benefits (Medical,Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement Contribution Program - 401(K) Match