Front Office Lead

Destination by Hyatt; Chapel Hill (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Destination by Hyatt is seeking a Front Office Lead to join their team at The Carolina Inn. The role involves strong leadership and communication skills, supporting management with training and scheduling. Benefits include medical insurance, 401K matching, and generous vacation time.

Benefits

12 Free room nights after 90 days

Discounted room rates

Medical, Prescription, Dental, and Vision Insurance

401K with company match

Paid Vacation and sick days

Tuition Reimbursement

Employee Stock Purchase Plan

Qualifications

• Refined verbal communication skills.
• Proficiency in MS Office and Opera.
• At least one year of customer service experience preferred.

Responsibilities

• Support supervisor and managerial leadership.
• Provide direction and team member training.
• Assist with scheduling.

Skills

Verbal communication

Customer service

Flexibility

Tools

MS Office

Opera

Job description

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Summary

Organization: The Carolina Inn

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences.

The Front Office Lead possesses strong leadership, communication, and relationship skills. They support supervisor and managerial leadership, providing direction, team member training, and scheduling assistance.

Benefits

• 12 Free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire
• Medical, Prescription, Dental, and Vision Insurance after 30 days of employment
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal days
• Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exceptions apply)
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and more

All qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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Qualifications

• Refined verbal communication skills
• Proficiency in MS Office and Opera
• Customer service experience
• Ability to work flexible shifts, including weekends and holidays
• Preferred: at least one year of customer service experience

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality