Front Office Coordinator

ECAA - Anesthesia Specialists; Raleigh (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in pain management is seeking a Front Office Coordinator to join their dynamic team. This role is crucial as the first point of contact for patients, ensuring a welcoming environment while managing essential front desk operations. The ideal candidate will demonstrate exceptional customer service skills, dependability, and the ability to handle a fast-paced office setting. By joining this innovative clinic, you will contribute to a compassionate approach to patient care, helping to provide safe and effective pain management solutions. If you are looking to grow your career in a supportive environment, this opportunity is perfect for you.

Qualifications

• Must be dependable and professional, managing front desk duties effectively.
• Experience in a medical office and knowledge of insurance is preferred.

Responsibilities

• Greet and assist patients, manage check-in and registration processes.
• Answer phones professionally and handle patient inquiries efficiently.
• Maintain accurate patient records and manage incoming referrals.

Skills

Customer Service Skills

Time Management

Communication Skills

Dependability

Ability to Handle High Patient Volumes

Education

High School Diploma/GED

Post-secondary Education or Training

Tools

EMR Systems

Job description

Description

Job title: Front Office Coordinator

Location: Raleigh, North Carolina - Midtown Pain and Spine Clinic / 8300 Health Park Raleigh, NC 27615

Status: Full-Time, Non-Exempt

Department: Midtown Pain and Spine - Administrative

Reports to: Office Manager, Midtown Pain and Spine Clinic

Job Supervisory Responsibilities:None

Schedule: Monday - Thursday 7:00am - 4:00pm; Friday 7:00am - 1:00pm

Position Overview:

Looking for a place to build your career? Want to love where you work and what you do? Then consider our opening! Midtown Pain & Spine is North Raleigh's premier Pain Specialist. We pride ourselves in providing the safest and most innovative in-office pain management treatments and procedures. From trigger point injections to multi-modal treatments, we specialize in working with each patient's individual pain issues and using a variety of approaches to treat pain. Midtown is a division of East Carolina Pain Consultants, PLLC, North Carolina's most stable private pain practice. Our practice has committed to opioid reduction strategies by focusing on in-office procedures and a dynamic approach. To learn more about our practice, please visit: ecpcspine.com.

Job Summary:

The Front Office Coordinator is responsible for overall front desk duties including maintenance of patient reception areas, patient registration and scheduling, answering telephones, payment processing, and insurance verification. The Front Office Coordinator must demonstrate dependability, professionalism and tact at all times and should be attentive to patients’ needs, communicating any potential issues to staff or leadership. This position is vital to our pain clinic, as the Patient Care Coordinator will be the initial point of contact acknowledging patients upon their entrance to the practice. This position is also one of the first people in the clinic every morning. Upon arrival each morning, the Front Office Coordinator is responsible for setting up Telehealth appointments for the day, printing labels, and getting the routine started for the day. This individual must be highly self-motivated and confident to work independently with minimal oversight.

Duties/Responsibilities:

• Must be present at the opening of the clinic each day and ready for the first patient at 7:30 am.
• Greet patients and visitors upon arrival.
• Answer phones in a pleasant and professional manner. Direct callers and communicate patient needs through telephone encounters to the providers.
• Assist patients with the check-in process by completing registration forms and verifying insurance.
• Utilize independent judgment when scheduling patient appointments.
• Optimize patient satisfaction and providers’ time by following appointment scheduling guidelines.
• Prepare patient charts for the medical staff.
• Maintain accurate patient records by updating demographic and insurance information.
• Manage and distribute incoming faxes, referrals and patient paperwork.
• Process outgoing patient referrals in a timely manner to expedite patient care.
• Responsible for completing medical records requests and uploading outside patient medical records.
• Collect co-payments and past due balances, responsible for cash handling.
• Follow procedures for opening and closing the office. Maintain a clean and tidy reception area.
• Communicate with co-workers and providers in a professional manner.
• Comfort patients by answering patient questions and anticipating needs.
• Follow HIPAA guidelines for protecting the confidentiality of patient information.
• Maintain operations by following policies and procedures.
• Perform other duties as assigned.

Education and Experience:

• High school diploma/GED required. Post-secondary education or training preferred.
• Previous medical office experience is preferred.
• Previous EMR experience is desirable but not required.
• Experience with insurance coverage and benefits is preferred.

Required Skills/Abilities:

• Incumbent must be highly dependable. This is a position where the front desk coordinator is responsible for opening the front end of the clinic each day.
• Highly communicative
• Must possess excellent customer service skills.
• Demonstrate the ability to prioritize job duties with effective time management, as well as handle various tasks simultaneously.
• Ability to handle high patient volumes in a professional manner.
• Ability to maintain composure in stressful situations.
• Must reside within reasonable commuting distance to the office.

Work Environment:

• Work performed in an office environment.
• Involves frequent contact with patients, physicians, and medical office staff.

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.