Front Office- Insurance Coordinator (Bilingual)

Community Dental Partners; Nacogdoches (TX); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

401(k)

Health (PPO/HSA)

Vision

Dental

Disability insurance

Accident Insurance

Life Insurance

Paid Time Off

Holiday Pay

Career Growth Opportunities

Online learning courses

Employee discounts

Job summary

Community Dental Partners in Nacogdoches, TX is seeking an Insurance Coordinator who enjoys helping people and delivering a positive patient experience. The role focuses on insurance verification and front-office support.

You will greet patients, collect insurance information, update records, verify benefits, and assist with scheduling and claims creation, working closely with the Practice Manager and office team.

Qualifications

• Administrative experience required.
• Experience working with insurance preferred.
• High School diploma or equivalent.
• Written and verbal communication skills.
• Customer service skills a plus.

Responsibilities

• Greet patients upon arrival.
• Collect paperwork and insurance information and scan documents.
• Update patient status in the computer per guidelines.
• Handle routine questions about appointments, policies, insurance, and treatments; update notes.
• Verifying insurance and frequencies when needed.
• Review the schedule in advance for due appointments.
• Follow the established confirmation protocol and reappoint when necessary.
• Maintain front office area/lobby.
• Collect fees per patient’s insurance or visit.
• Assist the office manager in creating claims.
• Perform other duties as assigned.

Skills

Administrative experience

Insurance experience

Written communication

Customer service

Multitasking

Dependability

Team player

Education

High School diploma or equivalent

Job description

Insurance Coordinator

Reports to: Practice Manager
Key Partnership: Clinical, Billing, and Operations
Department: Operations
Salary: $15-16/hr (based on experience on admin field)
Classification: Non-Exempt
Status: Full Time

About this role

Community Dental Partners is looking for someone who loves being around people. The Insurance Coordinator is someone that has the opportunity to bring a smile to the patient(s), to be able to give them a wonderful patient experience. The Insurance Coordiantor is primarily responsible for insurance verification. The Insurance Coordinator is able to support the patient, staff, and doctors in many different ways. If you like to make connections with people this is the right position for you!

Job Responsibilities

• Greet patients upon arrival
• Collect paperwork and insurance information directly from patients and scan all documents.
• Change and update patient status in the computer according to established guidelines.
• Handle routine questions over the phone concerning appointments, policies, insurance, and treatments. Update the notes in the system to reflect any changes made
• Verifying insurance and frequencies when needed.
• Review the schedule in advance to ensure appointments and patients are due before confirming them.
• Confirm patients following the established confirmation protocol. Can reappoint examination appointments, refers other appointments to the proper person for reappointment if necessary
• Clean/maintain front office area/lobby
• Collect fees per patient’s insurance or visit.
• In this role, you will help the office manager create claims.
• Perform other duties as assigned

Basic Qualifications

• Administrative experience is required
• Experience working with insurance is preferred
• Dental Experience is not required but experience in another administrative or insurance-related setting is acceptable.
• Education: High School graduate or equivalent
• Written and verbal communication skills
• Customer service is a plus
• Multitasking and prioritizing
• Dependability
• Team player

Key skills and abilities, Characteristics of a good fit

• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Team Player and great interpersonal skills
• Prompt and timely with work schedule
• Amazing customer service skills, great at building relationships with new people
• Knowledge of computer software applications
• Organizing and prioritizing workloads
• Effective oral and written communication skillsGreat at building relationships with new people
• Great interpersonal skills

Benefits

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program

Schedule and Location

Monday-Friday
Apex Dental Nacogdoches

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affinative Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.