Front Office- Treatment Coordinator (Bilingual)

Community Dental Partners; Lufkin (TX); On-site; USD 48,712,000 - 54,443,000; Full time

Benefits offered by this job

401(k)

Health Insurance

Vision Insurance

Dental Insurance

STD/LTD Insurance

Life Insurance

Paid Time Off

Holiday Pay

CPR Certification

Career Growth Opportunities

Online learning courses

Competitive Compensation

Paid training

Employee events

EAP

Job summary

Community Dental Partners in Texas is seeking a Treatment Coordinator to support patients and the dental team. You will work closely with the dentist to help patients understand needed care and explore treatment options not commonly offered, in a fast-paced environment.

The role involves coordinating with billing, clinical, and operations, managing consent forms, insurance explanations, and front-office duties.

Qualifications

• Education: High School graduate or equivalent.
• Written and verbal communication skills.
• Customer service experience.
• Multitasking and prioritizing.
• Dependability.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail.
• Ability to work as a team player.

Responsibilities

• Understand day-to-day duties of front office staff.
• Discuss treatment options with patients.
• Prepare consent forms and obtain parental approval before treatment.
• Explain insurance benefits, out-of-pocket costs, and financing options.
• Collect fees per insurance or visit.
• Assist office manager with claims, codes, and documentation.
• Understand pre-authorizations, narratives, PA requests, and intraoral pictures.
• Support Greeter and Insurance Specialist.
• Keep front office area clean and organized.
• Perform other duties as assigned.

Skills

Customer service

Multitasking

Communication skills

Team player

Attention to detail

Problem-solving

Ability to work under pressure

Education

High School diploma or equivalent

Tools

Dental practice software

Job description

Treatment Coordinator

Reports to: Practice Manager
Key Partnerships: Billing, Clinical, Operations
Department: Operations
Salary: $17/hr + (based on experience)
Classification: Non-Exempt
Status: Full Time

About this role: If you are team-oriented and looking for an opportunity to assist patients in our community, by providing a beautiful smile. Come join our team! you would work very closely with the dentist. You would take a big role and help patients understand the dental care that they need for their oral health. In this role, you will assist patients by providing options that most dental offices don’t offer! if you enjoy high paced high-energy environments, you will enjoy this job!

Job Responsibilities:

• The Treatment Coordinator must understand and comprehend all of the day-to-day duties of front office staff.
• Being able to have a clinical conversation with the patient(s) about the excessive treatment.
• Accurately prepare the consent forms and get parental approval before treatment begins.
• Explain insurance benefits and limitations, out of pocket expenses and financing options with the patient and/or parent(s) after the exam.
• Collect fees per patient’s insurance or visit.
• In this role, you will help the office manager send claims, codes
• Must be able to understand pre-authorizations, narratives, and sending PA and intraoral pictures.
• Provides support to the Greeter and Insurance Specialist.
• Clean/maintain front office area/lobby
• Perform other duties as assigned

Basic Qualifications:

• Education: High School graduate or equivalent
• Written and verbal communication skills.
• Customer service
• Multitasking and prioritizing.
• Dependability.
• Problem-solving.
• Ability to work under pressure.
• Attention to detail
• Ability to work as a team player

Key Skills and Abilities, Characteristics of a good fit:

• Knowledge of computer software applications.
• Effective oral and written communication skills.
• Ability to communicate effectively with patients and co-workers.
• Ability to adhere to safety policies and procedures.
• Ability to use good judgment and maintain the confidentiality of information
• Strong written and verbal communication skills
• Ability to work with minimal supervision, self-starter, and demonstrates initiative
• Flexible and innovative; highly adaptable to the dynamic business environment
• High engagement; supportive of leadership and role model for company values and guiding behaviors
• Strong demonstration of task completion and dedication to detail
• Amazing customer service skills, great at building relationships with new people

Benefits:

• 401(k)
• Health (PPO/HSA), Vision, Dental,
• Disability insurance (STD/LTD)
• Accident Insurance
• Life Insurance
• Employee, Spouse, and Child Life Insurance Options
• Paid Time Off
• Holiday Pay
• Hep B and CPR Certifications
• Career Growth Opportunities
• Company provided online learning courses
• Competitive Compensation
• Paid training
• Employee fun days
• Holiday celebrations
• Employee Assistance Program (EAP)
• Perks @ Work, Employee Discount Program
• Employee, Spouse, and Child Life Insurance Options
• Accident Insurance

Schedule and Location:
Apex Dental Nacogdoches
Monday-Friday

CDP is an Equal Opportunity Employer

Community Dental Partners is an Equal Opportunity and Affinitive Action Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law