Front Office Host – Warm Welcome & Check-In Pro

Hyatt Regency; San Francisco (CA); On-site; USD 39,000 - 58,000; Part time

Benefits offered by this job

Free room nights

Medical insurance

Paid vacation

Job summary

Hyatt Regency San Francisco seeks a welcoming Front Office Host to join the Front Office team in downtown San Francisco. You will be the primary contact for guests, ensuring a warm, polished arrival and departure experience.

The ideal candidate is courteous, detail-oriented, and able to provide calm, attentive service in a fast-paced hotel environment. Responsibilities include check-in/check-out support, answering inquiries, and assisting lobby operations.

Qualifications

• Previous hotel front office, guest services, hospitality, or customer service experience preferred.

Responsibilities

• Welcome guests warmly upon arrival and provide a professional farewell upon departure.
• Assist guests with the check-in and check-out process in accordance with hotel procedures.
• Respond to guest inquiries regarding hotel services, amenities, hours of operation, and local area information.
• Provide accurate information about transportation options, nearby attractions, dining, shopping, and San Francisco points of interest.
• Support the front desk team with guest service needs, lobby assistance, and general front office operations.
• Handle guest questions, concerns, and special requests with professionalism and care.
• Assist with room assignments, key issuance, folio review, and related front office tasks as directed.
• Communicate guest preferences, service requests, VIP notes, and operational updates to the appropriate departments.
• Maintain a clean, organized, and welcoming front office and lobby area.
• Support group arrivals, high-volume check-in periods, and special guest arrivals as assigned.
• Work closely with Front Desk, Guest Services, Bell, Concierge, Housekeeping, Security, and other hotel departments to support guest satisfaction.
• Follow all hotel policies, safety procedures, privacy standards, and union work guidelines.
• Maintain a polished appearance and professional demeanor at all times.
• Perform other front office duties as assigned within the scope of the position.

Skills

Strong communication

Guest service

Teamwork

Attention to detail

Problem solving

Tools

Property Management System

Job description

Hyatt Regency San Francisco seeks a welcoming Front Office Host to join the Front Office team in downtown San Francisco. You will be the primary contact for guests, ensuring a warm, polished arrival and departure experience.

The ideal candidate is courteous, detail-oriented, and able to provide calm, attentive service in a fast-paced hotel environment. Responsibilities include check-in/check-out support, answering inquiries, and assisting lobby operations.