Front Office Host — Guest Experience & Free Room Nights

Hyatt Regency; Austin (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Hyatt room nights

Discounted room nights

Free parking

Paid time off

401(k) match

Tuition reimbursement

Employee meals

Training and development

Healthcare benefits

Job summary

Hyatt Regency Lost Pines Resort and Spa in Texas is seeking a Front Office Host to welcome guests and guide them through the registration process. You’ll share hotel amenities, services, and promotions to help guests make the most of their stay.

You will process payments, handle inquiries with a friendly demeanor, and create memorable experiences through warm conversations that set the tone for a standout visit at our resort.

Qualifications

• A genuine desire to meet the needs of others in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for extended periods while maintaining a positive attitude.
• A college degree or current pursuit of one is preferred.
• Open availability to work various shifts, including mornings, afternoons, evenings, weekends, and holidays is required for this full-time role.
• Previous front office experience is preferred, but a passion for hospitality is what truly matters!
• Must be 18 years of age or older.

Responsibilities

• Warmly Welcome Guests: Guide guests through the registration process, ensuring they feel valued and at home from the very start.
• Communicate with Flair: Share information about our hotel amenities services and exciting promotions, helping guests make the most of their stay.
• Handle Transactions Smoothly: Process payments and manage inquiries with efficiency and a friendly demeanor.
• Create Memorable Experiences: Your interactions will directly impact guest satisfaction, making every conversation an opportunity to shine.

Skills

Communication skills

Customer service

Stamina/standing

Age 18+

Education

College degree or pursuing one

Job description

Hyatt Regency Lost Pines Resort and Spa in Texas is seeking a Front Office Host to welcome guests and guide them through the registration process. You’ll share hotel amenities, services, and promotions to help guests make the most of their stay.

You will process payments, handle inquiries with a friendly demeanor, and create memorable experiences through warm conversations that set the tone for a standout visit at our resort.