Front Office Executive

ADP Middleware Test Company; Montgomery (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

ADP Middleware Test Company in Alabama is seeking a Front Office Executive to manage the front desk, handle hotel reservations, travel arrangements, and purchase orders with precision. The role requires professional interaction with visitors and internal teams to maintain smooth operations.

You will be the first point of contact for clients, coordinate with vendors, and perform account reconciliations to support administrative functions and organizational efficiency.

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in front office operations, preferably in corporate or hospitality settings.
• Proficiency in hotel reservations and travel arrangements using relevant software.
• Basic accounting knowledge for reconciliation and handling purchase orders.

Responsibilities

• Manage and coordinate hotel reservations for staff and visitors, ensuring timely confirmations and updates.
• Arrange and organize travel plans including flights, accommodations, and transportation for employees and guests.
• Perform regular reconciliation of financial records related to front office transactions and purchase orders.
• Serve as the primary front desk contact, greeting visitors, answering inquiries, and directing calls professionally.
• Process and track purchase orders, liaising with vendors and internal departments to ensure timely procurement and delivery.

Skills

Hotel reservations

Travel arrangements

Reconciliation

Front desk operations

Vendor communication

ERP software

Education

High school diploma

Associate degree or higher preferred

Tools

ERP software

Booking software

Job description

The Front Office Executive plays a pivotal role in ensuring smooth and efficient operations at the Alabama Office's front desk. This position is responsible for managing hotel reservations, coordinating travel arrangements, and handling purchase orders with accuracy and professionalism. The role requires meticulous reconciliation of accounts to maintain financial integrity and support administrative functions. The Front Office Executive serves as the first point of contact for visitors and clients, providing exceptional customer service and representing the organization positively. Ultimately, this role contributes to the overall operational excellence and enhances the experience of both internal teams and external partners.

About the Role

The Front Office Executive plays a pivotal role in ensuring smooth and efficient operations at the Alabama Office's front desk. This position is responsible for managing hotel reservations, coordinating travel arrangements, and handling purchase orders with accuracy and professionalism. The role requires meticulous reconciliation of accounts to maintain financial integrity and support administrative functions. The Front Office Executive serves as the first point of contact for visitors and clients, providing exceptional customer service and representing the organization positively. Ultimately, this role contributes to the overall operational excellence and enhances the experience of both internal teams and external partners.

Job Responsibilities

• Manage and coordinate hotel reservations for staff and visitors, ensuring timely confirmations and updates.
• Arrange and organize travel plans including flights, accommodations, and transportation for employees and guests.
• Perform regular reconciliation of financial records related to front office transactions and purchase orders.
• Serve as the primary contact at the front desk, greeting visitors, answering inquiries, and directing calls professionally.
• Process and track purchase orders, liaising with vendors and internal departments to ensure timely procurement and delivery.

Minimum Qualifications

• High school diploma or equivalent required; associate degree or higher preferred.
• Proven experience in front office operations, preferably within a corporate or hospitality environment.
• Proficiency in managing hotel reservations and travel arrangements using relevant software tools.
• Basic accounting knowledge to perform reconciliation and handle purchase orders accurately.
• Excellent communication and interpersonal skills to interact effectively with clients, vendors, and team members.

Preferred Qualifications

• Experience with enterprise resource planning (ERP) or procurement software.
• Certification in hospitality management or administrative support.
• Familiarity with local Alabama travel and accommodation providers.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Additional language skills to support diverse client interactions.

Skills

The required skills such as hotel reservations and travel arrangements are utilized daily to coordinate logistics that support business operations and employee needs. Reconciliation skills ensure that financial records related to front office activities are accurate and up to date, preventing discrepancies. Front desk expertise is critical for managing visitor interactions and maintaining a professional and welcoming environment. Handling purchase orders requires attention to detail and coordination with multiple departments to facilitate smooth procurement processes. Preferred skills like ERP software knowledge and hospitality certifications enhance efficiency and allow the Front Office Executive to contribute more strategically to the organization’s administrative functions.