Front Office & Dispatch Pro

Emerick Restoration (DBA VODA Cleaning & Restoration of Martinsburg & Winchester; Virginia; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Direct access to the owners - noLayers

Growth path: Office Manager level

Job summary

VODA Cleaning & Restoration in Winchester, VA is seeking a front office specialist to be the first voice customers hear and keep jobs moving from the first call to final payment. This in-office role is central to the company’s operations.

You will answer calls, schedule, coordinate technicians, follow up on estimates, manage invoices, and build relationships with homeowners and property managers. Compensation is $16–$18 per hour with uncapped commissions and growth to Office Manager as we scale.

Qualifications

• 2+ years in customer service, scheduling, dispatch, inside sales, or front office work.
• Comfortable on the phone - this job is 60-70% talking to people
• Genuinely good with upset or stressed customers
• Organized enough to track 20+ open jobs at once without dropping one
• Solid computer skills (email, scheduling software, spreadsheets - we'll train you on our systems)
• Reliable transportation and consistent attendance

Responsibilities

• Answer every incoming call, fast. Emergency calls don't wait. You'll answer promptly, calm the customer down, get the details, and get them on the schedule.
• Book appointments. Manage the schedule in our field management software (WorkIZ) and coordinate technicians across three territories.
• Follow up relentlessly. Follow up on every estimate sent, every quote pending, and every customer who hasn't scheduled yet.
• Prepare and send estimates for cleaning services and coordinate documentation for restoration estimates.
• Collect accounts receivable. Call on open invoices daily, work oldest to newest, and keep our aging under control.
• Make outbound calls. Reactivate past customers, follow up with property managers, plumbers, and insurance agents.
• Monitor lead sources. Track incoming leads from Google, Angi, Thumbtack, and our website.
• Request reviews. Ask every happy customer for a Google review. Our reputation is our best marketing.

Skills

Customer service

Scheduling

Dispatch

Phone skills

Front office

Tools

WorkIZ

ServiceTitan

Jobber

Housecall Pro

Job description

VODA Cleaning & Restoration in Winchester, VA is seeking a front office specialist to be the first voice customers hear and keep jobs moving from the first call to final payment. This in-office role is central to the company’s operations.

You will answer calls, schedule, coordinate technicians, follow up on estimates, manage invoices, and build relationships with homeowners and property managers. Compensation is $16–$18 per hour with uncapped commissions and growth to Office Manager as we scale.