Front Office Director

Hersha Hospitality Management; Miami Beach (FL); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Front Office Director to lead hotel operations in Miami Beach. This role involves managing front office staff, enhancing guest satisfaction, and ensuring compliance with financial and operational standards. The ideal candidate will have experience in large hotel environments and a passion for delivering exceptional service. Join a forward-thinking company that values excellence and sustainability, and be part of a team that strives for continuous improvement and guest satisfaction. If you are ready to take on a leadership role in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Strong knowledge of hotel operations and guest service standards.
• Experience in managing large hotel operations preferred.

Responsibilities

• Manage front office operations and ensure high guest satisfaction.
• Oversee financial operations and compliance with accounting controls.
• Train and support staff to meet brand standards and improve service.

Skills

Guest Service Management

Operational Oversight

Financial Management

Staff Training and Development

Problem Resolution

Education

Associate or Bachelor’s degree

Job description

Overview

Opportunity: Front Office Director

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Potential Career Path

Assistant General Manager – General Manager – Area General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests.
3. Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction.
4. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.
5. Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures.
6. Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
7. Supervise all front of the house department managers.
8. Review correspondence from guests and incident logs and direct staff according to information obtained.
9. Oversee all vendor and personnel contracts throughout the hotel.
10. Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
11. Oversee the property accounting functions including but not limited to accounts payable and receivables, house bank audits, petty cash as it relates to the front office.
12. Coordinate with corporate accounting department to oversee payroll functions.
13. Oversee and ensure internal audit standards are met.
14. Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates.
15. Monitor and maintain the front office systems and equipment to ensure optimum performance.
16. Serve on the hotel’s safety committee.
17. Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
18. Follow sustainability guidelines and practices related to HHM’s EarthView program.
19. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
20. Perform other duties as requested by management.

Position Requirements

1. Associate or Bachelor’s degree preferred.
2. Intermediate knowledge of overall hotel operations.
3. Large hotel experience preferred.

Work Environment and Context

1. Work schedule varies and may include working on holidays, weekends and alternate shifts.
2. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

This property is a part of the Echelon Luxury & Lifestyle division of HHM Hotels.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.