Front Office Deputy Manager - Guest Experience & Operations

The Sanderling; Kitty Hawk (NC); On-site; USD 42,000 - 63,000; Full time

Job summary

The Sanderling, a premier resort in Duck, North Carolina, seeks an Assistant Front Office Manager to support daily operations of the Front Office and Guest Services teams.

Two plus years in hotel front office, strong customer service, and Opera PMS expertise are essential. The role emphasizes staff training, guest satisfaction, and coordination with other departments, with occasional evenings and weekends required.

Qualifications

• 2+ years of experience in a hotel/resort front office
• Strong knowledge of Opera PMS or similar software
• Excellent customer service and communications skills
• Strong organizational skills with attention to detail
• Flexibility to work evenings, weekends, and holidays, with occasional overnights
• Ability to prioritize, delegate, and respond in a timely fashion

Responsibilities

• Oversee daily front office operations, ensuring prompt, courteous, and efficient service
• Maintain a high level of guest service by supporting Front Office and Guest Services teams
• Assist Front Office Manager in administrative tasks as assigned
• Ensure staff are properly trained and have the tools and equipment needed to perform their jobs
• Ensure guests receive prompt, professional attention and are greeted on arrival
• Respond appropriately to guest complaints
• Implement appropriate service recovery gestures to ensure total guest satisfaction
• Communicate VIP or special needs or requests and follow up on execution
• Assist in achieving departmental guest satisfaction, revenue and profit goals
• Ensure procedures are followed for security of monies and guest security
• Perform routine inspections of front office and public areas to reflect well on hotel/brand
• Promote teamwork and quality service through daily communication with other departments
• Serve as manager on duty as required

Skills

Front office experience

PMS software Opera

Customer service

Communication skills

Organizational skills

Flexibility

Time management

Teamwork

Tools

Opera PMS

Microsoft Office

Job description

The Sanderling, a premier resort in Duck, North Carolina, seeks an Assistant Front Office Manager to support daily operations of the Front Office and Guest Services teams.

Two plus years in hotel front office, strong customer service, and Opera PMS expertise are essential. The role emphasizes staff training, guest satisfaction, and coordination with other departments, with occasional evenings and weekends required.