Assistant Front Office Manager — Oceanfront Resort

Default (All-EOS Job Aggregator); Galveston (TX); On-site; USD 42,000 - 55,000; Full time

Job summary

The Sanderling Resort in Duck, NC seeks an Assistant Front Office Manager to support daily front desk operations and Guest Services, ensuring guest satisfaction and staff efficiency. This role partners with the Front Office Manager to resolve guest issues and uphold service standards.

You will train staff, manage administrative tasks, and ensure proper tools and equipment are available. Flexibility for evenings and weekends is required.

Qualifications

• 2+ years of experience in a hotel/resort front office or similar setting.
• Strong working knowledge of hotel PMS software, Opera preferred.
• Excellent customer service and communication skills.
• Flexibility to work evenings, weekends, and holidays, as well as occasional overnights as business requires.

Responsibilities

• Oversee daily front office operations, ensuring prompt, courteous, and efficient service.
• Maintain a high level of guest service by providing support to Front Office and Guest Services teams.
• Assist Front Office Manager in all administrative tasks as assigned.
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests receive prompt, professional attention and are greeted upon arrival.
• Respond appropriately to guest complaints and implement appropriate service recovery gestures to ensure total guest satisfaction.
• Communicate to staff any VIP or special needs or requests and follow up on execution.
• Assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
• Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
• Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand and company.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Serve as manager on duty as required

Skills

Hotel front office experience

Opera PMS

Customer service

Communication

Hospitality operations

Tools

Opera PMS

Microsoft Office

Job description

The Sanderling Resort in Duck, NC seeks an Assistant Front Office Manager to support daily front desk operations and Guest Services, ensuring guest satisfaction and staff efficiency. This role partners with the Front Office Manager to resolve guest issues and uphold service standards.

You will train staff, manage administrative tasks, and ensure proper tools and equipment are available. Flexibility for evenings and weekends is required.