Front Office Coordinator - Insurance Billing

Carolina TotalCare; Concord (NC); On-site; USD 51,577,000 - 63,039,000; Full time

Benefits offered by this job

Paid time off

Holiday pay (6.5 days)

Discounts on supplements

Paid training

Monthly bonuses

Travel & seminar expenses coverage

Family healthcare coverage

Job summary

Carolina TotalCare in Concord, NC is seeking an experienced full-time Receptionist - Insurance Biller. The role focuses on patient flow and financial health of the practice, with duties including welcoming patients, scheduling, verifying insurance, submitting claims, posting payments, and following up on denials to ensure accuracy.

Hours are Monday–Thursday 8:30 AM–6:15 PM with a half-day Friday. Competitive hourly pay and comprehensive benefits accompany this opportunity in a growing healthcare

Qualifications

• 5+ years of customer service experience.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to use/learn the office billing software, EHR, clearinghouse, insurance portals, phone system, and internal communication tools.
• Dependable, organized, accurate, professional, and comfortable working with billing details.
• Team player who thrives in a structured yet caring environment.
• Outgoing, empathetic, and detail-oriented personality.

Responsibilities

• Welcome patients and coordinate appointments.
• Answer calls and messages and verify insurance benefits.
• Prepare and submit claims, post payments, review account balances.
• Follow up on insurance claims to keep accounts accurate.
• Communicate with patients, providers, and insurers to resolve questions.
• Maintain organized documentation and support patient retention by keeping appointments on schedule.

Skills

Customer service

Microsoft Office

Communication

Detail-oriented

Tools

Billing software

EHR systems

Insurance portals

Clearinghouse

Job description

Carolina TotalCare in Concord, NC is searching for an experienced full-time Receptionist - Insurance Biller who thrives in a fast-paced healthcare environment and enjoys helping patients navigate their care journey with confidence.

In return for your expertise, you'll earn $18.00-$22.00 per hour while building a long-term career with a respected healthcare practice that continues to grow and invest in its team.

Along with a meaningful role, you'll receive six-figure annual earning potential based on sales, paid time off, 6.5 days of holiday pay, discounts on supplements, paid training, monthly bonuses, covered travel and seminar expenses, and complimentary healthcare treatments for you and your immediate family.

THE INS AND OUTS OF BECOMING OUR RECEPTIONIST - INSURANCE BILLER

THE HOURS:

Monday through Thursday from 8:30 AM to 6:15 PM, with a half-day on Friday.

THE ROLE:

As our Receptionist - Insurance Biller, you will become a central part of the patient experience while supporting the financial health of the practice. You will welcome patients, coordinate appointments, answer calls and messages, verify insurance benefits, prepare and submit claims, post payments, review account balances, and follow up on insurance claims to help keep accounts accurate and current. You will communicate with patients, providers, and insurance representatives to resolve questions, maintain organized documentation, and support patient retention by ensuring appointments remain on schedule. Your attention to detail will help claims move efficiently from documentation to reimbursement, while your customer service skills will help create a professional and welcoming environment for every patient who enters the office.

QUALIFICATIONS:

• 5+ years of customer service experience
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to be on your feet and active during your shift
• Ability to use/learn the office billing software, EHR, clearinghouse, insurance portals, phone system, and internal communication tools
• Dependable, organized, accurate, professional, and comfortable working with billing details
• Team player who thrives in a structured yet caring environment
• Outgoing, empathetic, and detail-oriented personality

Preferred Qualifications:

• Billing and insurance experience
• Experience in a chiropractic, medical, or dental office
• Previous billing, insurance, chiropractic, healthcare, administrative, or EHR experience

JOIN OUR TEAM!

For nearly 30 years, Carolina TotalCare has been committed to delivering holistic and natural healthcare to our patients. Our collaborative team of multi-specialty providers adopts a patient-centered approach aimed at enhancing overall health and functionality. We view the body as an interconnected system and offer a variety of services, including chiropractic care, an advanced program for neuropathy treatment, in-office therapies featuring class IV laser, nutrition and weight loss strategies, and cutting-edge rehabilitative options like Hako and decompression therapy. Joining our team means becoming part of a family-oriented practice rooted in the values of excellence, empathy, and respect.

Our initial application for the Receptionist - Insurance Biller role is designed to be simple, straightforward, and convenient.