Front Office Coordinator

Doctors of Physical Therapy; Scottsdale (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Full-Time Physical Front Office Coordinator for their Scottsdale clinic. This role emphasizes a collaborative team culture where professionalism meets fun, ensuring a smooth patient experience. You'll be responsible for managing front desk operations, from scheduling appointments to assisting with billing and insurance. If you're passionate about customer service and thrive in a fast-paced environment, this opportunity offers growth, generous benefits, and a supportive atmosphere. Join a team where every member is valued and encouraged to excel!

Benefits

401k Plan Contribution

Generous PTO Plan

Company Paid Medical Insurance

Dental and Vision Insurance

Life and Disability Insurance

Referral Program

Pet Insurance

Employee Assistance Program

Qualifications

• 1 year of previous Physical Therapy or medical front office experience highly desirable.
• Dedication to providing excellent customer service in every interaction.

Responsibilities

• Greet and assist all visitors and respond to inquiries appropriately.
• Review insurance eligibility and benefits, secure payment authorizations.

Skills

Customer Service

Communication Skills

Scheduling

Insurance Verification

Computer Proficiency

Education

High School Diploma or GED

Tools

Standard Office Equipment

Computer Systems

Job description

Are you an outgoing, customer-focused healthcare professional looking to join a team where everyone knows, likes, and trusts each other? Are you passionate about managing the daily administrative operations of the front desk, ensuring a smooth patient experience by handling tasks like scheduling, answering phones, checking patients in and out, and assisting with billing and insurance? If you answered yes, then we have a fantastic opportunity for you!

We are currently seeking a Full-Time Physical Front Office Coordinator for our Scottsdale Thompson Peak clinic, where our "together we're better" philosophy creates a culture that makes coming to work enjoyable for everyone.


Why You'll Love Working with Us…

Team Culture:

• Collaborate with a team that values professionalism and fun.
• Foster a safe, warm, and friendly clinic atmosphere.
• Take initiative and support your team, regardless of your title.
• Work together to solve challenges and celebrate successes.
• Always aim to exceed patients' expectations in every interaction.

What’s in a Day’s Work?
• Greet and assist all visitors and respond to all inquiries appropriately
• Provide general service orientation to patients
• Review insurance eligibility and benefits
• Secure payment authorizations and collect co-pay
• Provide Patient Service Functions
• Manage all incoming calls and message distribution
• Schedule patients
• Maintain office and lobby appearance; ensure all office equipment is in working order

What You Bring to the Team:

• Must be 18 years or older.
• High School Diploma or GED required.
• Friendly and approachable personality; you love interacting with people.
• 1 year of previous Physical Therapy or medical front office experience highly desirable.
• Dedication to providing excellent customer service in every interaction.
• Thrive in a fast-paced environment, able to adjust to changing demands.
• Comfortable with computer systems and software.
• Willingness to support and collaborate with your teammates.
• Eager to learn and grow, open to feedback, and always seeking to improve.

What We Offer:

• Clinical Productivity Incentive Program
• 401k Plan Contribution
• Generous PTO Plan – 9 days of PTO, 40 Hours of Sick Time and 7 Paid Holidays
• Company paid medical, dental, vision, life and disability insurance benefits.
• Referral Program
• Pet Insurance
• Employee Assistance Program
• Cutting edge tools and resources to navigate your workload efficiently.

Work Environment:
This job operates in an outpatient clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMAND CAPACITY:

• Frequently use computer keyboard, monitor and mouse
• Extended use of computer monitor
• Ability to lift up to 20 lbs.
• Required to sit or stand for long periods of time
• Occasionally required to bend, stretch or stoop
• Occasional exposure to heat and cold


If you're ready to join a team where you can grow, have fun, and make a difference, we want to hear from you! This is a unique opportunity as our team members seldom leave, so don't miss your chance to be part of something special.

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