Front Office Coordinator

Woods Services; Pennsylvania; On-site; Full time

Job summary

Woods Services seeks a Front Office Coordinator to manage front office responsibilities at their Center for Behavioral Health Services. This role involves patient scheduling, insurance verification, and ensuring compliance with health standards. Ideal candidates will demonstrate strong organizational, communication, and customer service skills, with a focus on mental health environments.

Benefits

Medical, Dental, and Vision Insurance

Life and Disability Insurance

Paid Time Off

On-site FREE medical center

403b retirement plan

Continuing education programs

Tuition-assisted program

Career growth opportunities

Qualifications

• Strong oral and written communication competency.
• Experience with insurance verification and patient scheduling.
• Ability to work and communicate effectively with providers and patients.

Responsibilities

• Provide administrative support including insurance verification and scheduling.
• Act as a liaison with billing and finance.
• Maintain patient confidentiality and adhere to HIPAA requirements.

Skills

Customer service

Organization

Communication

Microsoft Excel

Microsoft Word

Education

Bachelor’s degree in mental health or a related human services discipline

Tools

Electronic Health Records

Job description

We want you to join our team! We need deeply compassionate, committed, and highly talented staff. The Woods organization is guided by their mission to support children and adults with disabilities or challenges to achieve their highest potential and independence through innovative and individualized approaches that promote learning and personal fulfillment.

Benefits

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• PTO -Paid time off
• On-site FREE medical center
• 403b retirementplan
• Continuing education programs
• Tuition-assisted program
• Career growth opportunities

Salary: Starting at $20 / hour – depending on experience / education

Job Summary

The Front Office Coordinator will work to ensure front office responsibilities are met for Center for Behavioral Health Services at Woods (CBHW)/Woods Community Services (WCS). This position will provide administrative support including but not limited to completing initial referral, insurance verification, scheduling as well as overseeing the medical records for CBHW/WCS. This includes accepting, tracking and coordinating the release of medical records.

• Processes client requests for program treatment via telephone call or face-to-face by obtaining demographic information, reason for referral, insurance verification, and scheduling of initial assessment.
• Utilizes customer service skills to provide patient/family orientation, education, and intake functions as well as coordination of additional referrals.
• Maintains up-to-date referral list on a continual basis and triages if applicable.
• Prior to scheduled appointments checks eligibility and obtains any authorizations, pre-certs, or referrals required for the visits.
• Meets with/coordinates with new patients to complete referral paperwork before their first appointment.
• Acts as a liaison with billing and finance to assure that appropriate funding/insurance information is in place for patients in services.
• Provides administrative support including front desk coverage, scanning, copying, filing, maintaining databases, meeting minutes, scanning ID cards, lab results, consults or other paperwork brought in by the patient.
• Works as a part of the clinical team in contributing to the patient’s needs across the programs and department.
• Manages tracking system of all requests for records, verifies consents are appropriately completed, and distribute record requests as needed.
• Assists management with preparation for various audits.
• Maintains patient confidentiality and adheres to all HIPPA requirements.
• All other duties as assigned.

Requirements

• Must be proficient in the use of Microsoft Excel and Word.
• Familiarity with Electronic Health Records.
• Must be flexible and able to work an occasional 11 am to 7 pm and Saturday morning shift
• Experience working with insurance verification and patient scheduling particularly doing this work in the mental health setting.
• Knowledge of medical and behavioral health terminology.
• Excellent customer service and public relations skills with patients and their families and dealing with behavior and mental health difficulties both on the phone and in person is required.
• Ability to work with insurance and managed care companies.
• Ability to communicate with individuals at all levels, including providers, patients and staff
• Strong organization skills with the ability to multi task and prioritize in a fast-paced environment.

• Bachelor’s degree in mental health or a related human services discipline with 3 or more years’ experience with insurance verification, managed and commercial health plan procedures. On a case-by-case basis will consider high school diploma with specific knowledge of required skills.
• Must be able to demonstrate strong oral and written communication competency, analytical and problem solving skills, and have the ability to work and communicate effectively with other departments, 3rd party payer representatives and family members/guardians of clients.
• Able to work independently, sit, stand and lift up 50 pounds.

About Woods Services

Woods Services is a Pennsylvania and New Jersey-based non-profit population health network and advocacy organization that along with its six affiliate organizations provides life-long innovative, comprehensive, and integrated health, education, housing, workforce, behavioral health, and case management services to more than 22,000 children and adults in the intellectual and developmental disability, child welfare, behavioral and brain trauma public health sectors who have complex and intensive medical and behavioral healthcare needs.

Our Langhorne campus is home to 550 residents and provides outpatient and day programs.