Medical Front Office - Patient Service Specialist

SSM Health; State College (Centre County); On-site; Full time

Job summary

SSM Health is seeking a Patient Service Specialist in State College. This full-time role involves managing patient interactions and ensuring a smooth check-in process. Successful candidates will have a strong customer service background, with benefits including comprehensive health plans and generous PTO. Join a committed team dedicated to enhancing patient care.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Qualifications

• 1 Year Front Desk experience preferred.
• 1 Year of Medical Office Experience preferred.

Responsibilities

• Greet and register patients upon arrival.
• Schedule patient appointments via phone and in-person.
• Collect co-pays and manage insurance verifications.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: State College, PA

Type of Employment:Full-time

Schedule: Monday - Friday (2 Evenings till 7 per week) (Hours Vary)

Compensation:Starting at $15/ Hr (Pending experience)

When patients enter our outpatient physical therapy center in State College, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• 1 Year of Medical Office Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans