Front Office Coordinator

SENTA Partners in; Peachtree City (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading allergy and asthma practice is seeking a Front Office Coordinator to ensure efficient office operations. This role encompasses managing patient appointments, maintaining records, and facilitating communication among staff. We're dedicated to a supportive environment, offering comprehensive health benefits, paid time off, and retirement plans.

Benefits

Comprehensive health benefits (medical, dental, vision)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Short & long-term disability

Holidays & Paid Time Off (PTO)

Employee Assistance Program (EAP)

Retirement plan with 401(k) match

Qualifications

• Experience in front office or administrative roles.
• Knowledge of HIPAA regulations and patient confidentiality.

Responsibilities

• Greet and check-in patients professionally.
• Manage appointment scheduling.
• Process payments and handle billing inquiries.

Skills

Customer Service

Communication

Organization

Empathy

Data Entry

Job description

Front Office Coordinator (Administrative)

Center for Allergy & Asthma of Georgia (CAAG), a leading allergy and asthma practice and an affiliate of SENTA Partners, with nine locations in the metro Atlanta area, offers comprehensive treatment for asthma, allergy, and related pulmonary conditions.

SENTA Partners is a Management Services Organization (MSO) that supports ENT and Allergy private practices. Our mission is to help people breathe better, hear better, and live better. We focus on operational efficiency and financial performance, enabling physicians to prioritize patient care. We are dedicated to fostering a collaborative and supportive work environment where employees can grow.

Position Summary

The Front Office Coordinator at SENTA Partners is the first point of contact for patients, visitors, and staff. This role ensures smooth practice operations by managing front office tasks, delivering excellent customer service, and supporting the clinical team. Responsibilities include scheduling appointments, managing patient information, and facilitating communication between patients and staff.

Key Responsibilities

1. Greet and check-in patients professionally and courteously.
2. Manage appointment scheduling, including rescheduling and cancellations.
3. Answer phone calls, respond to inquiries, and direct calls appropriately.
4. Verify and record patient information, including insurance and demographics.
5. Maintain accurate and confidential patient records in the management system.
6. Process payments, handle billing inquiries, and provide receipts.
7. Coordinate communication between the front office, clinical staff, and physicians.
8. Keep the front office area organized and clean.
9. Assist patients with forms and paperwork.
10. Manage office supplies to ensure availability.
11. Address patient concerns empathetically and escalate issues when necessary.
12. Support administrative tasks such as data entry, filing, and correspondence.
13. Follow HIPAA regulations and company policies on patient confidentiality.

What We Offer

• Comprehensive health benefits (medical, dental, vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & long-term disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement plan with 401(k) match