Front Office Coordinator

University of Maryland Medical System Corporation; Oxon Hill (MD); On-site; USD 26,000 - 43,000; Full time

Job summary

University of Maryland Capital Region Health Medical Group is seeking a full-time Day shift clerical associate to support clinical operations. Responsibilities include patient reception, scheduling, registration, insurance verification, copay collections, and maintaining accurate patient records.

The role requires strong customer service, data entry, and communication skills, with experience in healthcare front-desk settings preferred.

Qualifications

• 1 year of customer service experience required.
• Healthcare front-desk experience preferred.
• Certification in scheduling and registration preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for provider visit. Maintains and updates appointment calendars for the University of Maryland Capital Region Health Medical Group.
• Processes all referral requests by providers and patients within a timely manner and according to clinic procedure.
• Maintains entry log of incoming visitors
• Processes and delivers departmental mail and packages.
• Maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Skills

Customer service

Scheduling

Registration

Insurance verification

Phone management

Data entry

Education

High School Diploma

Job description

Shift - Day, Full-Time

Work Schedule - 8:00AM - 4:30PM Monday- Friday Under regular supervision, performs a variety of clerical activities to support clinical operations for the University Maryland Capital Region Health Medical Group including customer service, telephone management, scheduling, registration, insurance eligibility and copay collections. Populates provider schedules, manages telephones, and completes registration information captured prior to or during each patient visit.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for provider visit. Maintains and updates appointment calendars for the University of Maryland Capital Region Health Medical Group.
• Processes all referral requests by providers and patients within a timely manner and according to clinic procedure.
• Maintains entry log of incoming visitors
• Processes and delivers departmental mail and packages.
• Maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Job Requirements

Shift - Day, Full-Time Work Schedule - 8:00AM - 4:30PM Monday- Friday Under regular supervision, performs a variety of clerical activities to support clinical operations for the University Maryland Capital Region Health Medical Group including customer service, telephone management, scheduling, registration, insurance eligibility and copay collections. Populates provider schedules, manages telephones, and completes registration information captured prior to or during each patient visit.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for provider visit. Maintains and updates appointment calendars for the University of Maryland Capital Region Health Medical Group.
• Processes all referral requests by providers and patients within a timely manner and according to clinic procedure.
• Maintains entry log of incoming visitors
• Processes and delivers departmental mail and packages.
• Maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Performs other duties as assigned.

Work Experience

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required. One (1) year relevant front-desk experience preferred. Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Knowledge, Skills And Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Compensation

Benefits

Pay Range: $19.29 - $31.40