Front Desk Receptionist (Bilingual)

New York Psychotherapy and Counseling Center (NYPCC); New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and company holidays

403B retirement plan with match

Professional development opportunities

Competitive compensation

Job summary

New York Psychotherapy and Counseling Center (NYPCC) is seeking a Front Desk Receptionist to welcome clients, check them in/out, answer calls, and manage scheduling with accuracy in a fast-paced medical setting.

The ideal candidate is bilingual in English and Spanish, with a High School Diploma and 1–2 years of reception experience in mental health or medical offices. Proficiency in MS Office and EMR systems is preferred to support clinicians and maintain HIPAA-compliant records.

Qualifications

• Bilingual; fluent in English and Spanish.
• High School Diploma or equivalent.
• 1-2 years of reception experience in a fast-paced medical or community mental health office.
• Exceptional customer service skills.

Responsibilities

• Greet and welcome clients and visitors directing them appropriately upon arrival.
• Check clients in and out on electronic health record system.
• Answer phones, take messages, and transfer calls as needed.
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies.
• Schedule appointments for clients and conduct outreach as determined by management.
• Assist with processing referrals and intake related scheduling appointments for clients.
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling.
• Provide daily scheduling outreach and regularly submit summary reporting data.
• Processing of prior authorizations and obtain the required approval for medications.
• Facilitate Medical Records requests in compliance with state regulatory guidelines.
• Electronically store, accurately record patient information into EMR system.
• Provide support to all interdisciplinary teams, including clinical and medical staff.
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations.
• Assist with opening and securely closing the clinic when required.
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership.
• Perform other duties based on operational needs to provide a positive client experience.

Skills

Bilingual

Customer service

Multi-tasking

Team player

MS Teams

Microsoft Office

Education

High School Diploma

Tools

SharePoint

Office

Outlook

Word

Excel

PowerPoint

MS Teams

Job description

Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month!

Celebrating over 50 years of excellence, New York Psychotherapy and Counseling Center (NYPCC) is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and caring for the community through both in-person and telehealth services.

NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction for workplace mental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy
• Amazing Workplace Culture

Job Description

Front Desk Receptionist

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
• Exceptional customer service skills
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
• Ability to multi-task with attention to detail
• Works well in a team setting
• Able to work well in a fast-paced environment
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of MS TEAMS video meeting platform
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
• Maintains a positive attitude and is friendly, upbeat, and has a great "can do" personality
• Passionate about NYPCC’s mission and values

Additional Information

Salary: $19.00- $20.00 per hour