Front Desk Receptionist (Bilingual)

NYPCC; New York (NY); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance paid

Paid time off & holidays

Student loan repayment assistance

403(b) retirement plan with match

Professional development through NYPCC

Job summary

The New York Psychotherapy and Counseling Center (NYPCC) invites applications for a Front Desk Receptionist to join our team in New York, NY. You will greet clients, manage check-ins, answer calls, and support prescribers and staff with scheduling and administrative tasks.

We offer bilingual English/Spanish candidates a fast-paced med/mental health environment, competitive hourly pay ($19–$20), and comprehensive benefits including health insurance, paid time off, retirement plan, and

Qualifications

• Bilingual in English and Spanish required.
• 1–2 years of reception experience in a fast-paced medical/mental health setting.
• Proficiency with MS Office, SharePoint, and EMR system experience is a plus.

Responsibilities

• Greet and welcome clients and direct to appropriate person.
• Check clients in/out on EMR system.
• Answer phones, take messages, and transfer calls.
• Handle general office duties including scanning, faxing, and copies.
• Schedule appointments and conduct outreach as determined by management.
• Assist with processing referrals and intake-related scheduling.

Skills

Bilingual: English/Spanish

Reception experience

Multi-tasking

Team player

Education

High School Diploma or equivalent

Tools

SharePoint

Office Suite

MS Teams

Job description

• Screening Question Set: Front Desk Receptionist
• Compensation: USD 19 - USD 20 - hourly

Company Description

Named City and State's Top Place to Work in NY (2025) — Join a mission-driven mental health leader serving 15,000+ clients each month!

Celebrating over 50 years of excellence,New York Psychotherapy and Counseling Center (NYPCC)is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and caring for the community through both in-person and telehealth services.

NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America — the highest distinction forworkplacemental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy

Job Description

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
• Ability to multi-task with attention to detail
• Works well in a team setting
• Able to work well in a fast-paced environment
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of MS TEAMS video meeting platform
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
• Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
• Passionate about NYPCC’s mission and values

Additional Information

Salary: $19.00- $20.00 per hour

Compensation will commensurate with experience and qualifications.

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