Front Office Coordinator

Neighborhood Health Centers of Lehigh Valley; Bethlehem (Northampton County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading healthcare provider seeks a Health Center Front Office Coordinator to oversee front office operations, ensuring excellent customer service and coordination of clinical activities. The ideal candidate will have significant experience in medical office management, is bilingual, and is adept with medical records systems.

Qualifications

• 3 years of medical office management experience required.
• Bilingual in English and Spanish strongly preferred.
• Competence in MS Office and electronic medical records required.

Responsibilities

• Work collaboratively with clinical coordinator and revenue cycle manager.
• Supervise front office and non-clinical health center staff.
• Ensure timely processing of medical records and patient paperwork.

Skills

Medical office management

Bilingual in English and Spanish

Competence with computers

MS Office Software

Working with electronic medical records

Job description

JOB SUMMARY

Health Center Front Office Coordinator supports providers, staff, patients, and senior management and is critical to the overall coordination of services. Monitors activities and operations to ensure that the health center successfully meets its objectives.

ESSENTIAL FUNCTIONS

1. Work collaboratively with RN Clinical Coordinator to ensure excellent customer service experience and quality clinical operations at health center.
2. Work collaboratively with Revenue Cycle Manager to assure timely and accurate capture of charges for services provided.
3. Supervise health center front office and other non-clinical health center staff, including but not limited to, monitoring attendance and ensuring staffing to meet health center operational needs.
4. Provide training and orientation to new staff in all clinical front office duties.
5. Supervise and monitor daily work of clerical staff, ensuring timely completion and quality: collection of adequate supportive documents for SFS, collection of needed data for a complete registration, accurate and complete scanning of medical records, discharge related paperwork accurately handled with patients, complete and accurate processing of medical record requests.

This is not intended to be a full job description.

Experience:

• Medical office management: 3 years (Required), specifically including medical office procedures, billing and management of outpatient clinical practice.
• Bilingual in English and Spanish strongly preferred.
• Competence with computers, MS Office Software and working with electronic medical records.

PA Criminal Clearance, PA Child Abuse Clearance and FBI dated from within the past year. A credit history is needed for any role who directly handles agency funds.

MMR, Varicella, Tdap, Tuberculosis (2 PPDs or QuantiFERON TB Gold), Hepatitis B, Influenza and Covid Vaccinations.

Other credentialing requirements may be required depending on the role.