Front Office Coordinator

Mindpath Health Medical Group; Durham (NC); On-site; USD 55,104,000 - 60,614,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Employee Assistance Program (EAP)

Life & Long-Term Disability Insurance

401(k) with employer match

Paid time off starting at 15 days per

Paid parental leave

Job summary

Mindpath Health in Durham is seeking a dedicated Front Office Coordinator to support clinicians and patients, delivering friendly,high-quality service and maintaining accurate records in our EMR and Practice Management systems.

This full-time, onsite role requires strong communication, organization, and compassion to navigate patient needs, collect payments, verify demographics, and collaborate with care teams to ensure smooth daily operations.

Qualifications

• Experience with EMR/EHR or practice management systems.
• High school diploma or equivalent.
• 2+ years of clerical/front desk coordination experience.
• 1+ year healthcare customer service experience.
• Proficiency in Microsoft Office and data entry.
• Excellent communication and organizational skills.
• Ability to maintain confidentiality.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Schedule appointments and route calls to clinical staff.
• Collect co-pays and balances; explain paperwork.
• Verify and update patient demographics and insurance information.
• Assist patients with Mindpath Health policies and services.
• Escalate issues to support patient safety and satisfaction.
• Support clinicians with arrivals and admin tasks.
• Collaborate with front office staff and leadership.
• Identify patient satisfaction concerns and help resolve them.
• Maintain confidentiality of patient information.

Skills

Empathy & compassion

Interpersonal skills

Organizational skills

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

EMR/EHR systems

Microsoft Office

Multiline phone systems

Data entry

Job description

Make a Difference. Grow in Your Career. Thrive with Us.

About the Role

At Mindpath Health, we’re on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.

The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.

This role is full-time (40 hours/week, Monday–Friday) onsite in our Durham Forest Creek office.

Responsibilities

What You’ll Do

• Serve as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phone
• Schedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely manner
• Collect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient forms
• Collect, verify, and update patient demographic and insurance information
• Assist patients with understanding Mindpath Health policies, procedures, and services
• Recognize situations requiring escalation and use effective de‑escalation techniques to support patient safety and satisfaction
• Support clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)
• Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvement
• Identify patient satisfaction concerns and contribute recommendations for resolution
• Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards

Qualifications

What You’ll Bring

• Experience using EMR/EHR and/or practice management systems required
• High school diploma or equivalent
• 2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role
• 1+ year of customer service experience, preferably in a healthcare setting
• Proficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typing
• Strong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staff
• Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
• Ability to remain calm, professional, and effective when assisting upset patients or families
• Excellent verbal and written communication skills
• Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast‑paced environment
• Effective problem‑solving skills, sound judgment, and the ability to think independently under pressure
• Ability to work both independently and collaboratively as part of a team
• Commitment to maintaining strict confidentiality of all personal and protected health information

Compensation

The pay rate for this position is $20 per hour.

Why Join Mindpath Health?

When you join our team, you’re not just accepting a job, you’re stepping into a community built on support, inclusion, and growth.

• Medical, Dental, and Vision coverage
• Employee Assistance Program (EAP)
• Life & Long-Term Disability Insurance
• 401(k) with employer match
• Paid time off starting at 15 days per year
• Paid parental leave

About Us

Mindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in‑person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.

If you’re looking for a purpose-driven organization where your work truly matters, we’d love to meet you.

Mindpath Health is proud to be an equal opportunity employer.

We value diversity and are committed to creating an inclusive environment for all employees.

About Mindpath Health

We are a clinician‑led organization with patients at its heart, driven to make life better for those we serve. Our team believes in the combined power of autonomy, support, and collaboration.

Clinical growth

Take advantage of growth opportunities through our professional development program and in specialty clinics.

Media Taskforce

We provide opportunities to contribute quotes or articles for publication to build mental health awareness and reduce stigma.

Our national team ensures we support local markets by contracting with most commercial insurance companies.

Take advantage of growth opportunities through our professional development programs.

• Full‑time employees can enjoy medical, dental, vision, supportive time off policies, paid parental leave, 401(k).