Front Office Coordinator

TryAbility NeuroRecovery Center; Downers Grove (IL); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k)

Job summary

TRYAbility NeuroRecovery Center is seeking a Front Office Coordinator to support administrative workflows, scheduling, insurance verification, and patient interactions. The role emphasizes a warm, professional patient experience and close collaboration with clinical staff to ensure smooth operations and accuracy in documentation.

The position requires a high school diploma or GED and prior medical office experience is preferred.

Qualifications

• High School Diploma or GED is required.
• Experience in a medical office or therapy clinic is preferred.
• Strong scheduling, insurance verification, and patient payment experience.

Responsibilities

• Own the check-in/check-out process and collect copays.
• Verify insurance and ensure scheduling accuracy using the EMR.
• Maintain an organized front office area.
• Collaborate with clinicians and Front Office Manager to support workflows.
• Create a welcoming patient experience in person or by phone.

Skills

Interpersonal communication

Education

High School Diploma or GED

Job description

Overview

Join Our Trailblazing NeuroRecovery Team at TRYAbility!

At TRYAbility, we are more than just a physical therapy clinic; we are a beacon of innovation and inspiration for individuals facing neurological challenges. We are currently seeking a Front Office Coordinator who is deeply committed to advancing the field of neurorehabilitation and transforming lives through administrative support and fostering an environment that provides an excellent patient experience from start to finish.

*This position is for 30 weekly hours*

Why TRYAbility?

• Pioneering Equipment. Our facility is equipped with the latest in robotic walking technology, LiteGates, and FES systems, ensuring our team has the best tools available to treat our patients.
• Work-Life Harmony. Enjoy flexible scheduling with no weekend hours, allowing you to balance professional growth and personal well-being.
• Competitive Compensation and Benefits: Enjoy a robust compensation package, including a full suite of benefits, such as medical, dental, vision, PTO and 401(k).

Who You Are

A Communicator and Collaborator

• Foster trust and collaboration between the front office and clinical staff
• Maintain clear and consistent communication on schedules, authorizations, and priorities
• Build a supportive, team-centered culture where everyone feels valued

Knowledgeable With Clinic Operations

• Confidently navigate scheduling, verification, and payment processes
• Ensure compliance and documentation accuracy
• Drive efficiency and utilize best practices within the clinic

Organizational Skills and Follow-Through Action

• Help the Front Office Manager maintain front-office systems organized and audit-ready

Adaptable and Takes Initiative

• You stay flexible and proactive as priorities shift
• You anticipate and resolve issues before they grow

Responsibilities

What You Will Do

Support Operational Processes

• Own the check-in/check-out process, including collecting copays verifying insurance
• Ensure accurate scheduling using our EMR, insurance verification, and authorizations before visits
• Maintain an organized front office area

Collaborate and Communicate

• Support and execute administrative workflows in collaboration with Front Office Manager
• Collaborate with our clinicians and support team to ensure exceptional patient care

Provide a Positive Patient Experience

• Welcome patients with warmth and professionalism - whether in person or by phone
• Maintain a welcoming, patient-centered atmosphere
• Ensure all interactions reflect empathy, professionalism, and care
• Promptly escal… patient issues to Front Office Manager

Qualifications

Qualifications

• High School Diploma or GED, required
• Prior experience working in a medical office, therapy clinic, required
• Knowledge of scheduling, insurance verification, and payment collection processes, strongly preferred
• Strong interpersonal and communication skills
• Organized, detail-oriented, and adaptable to change

Pay Range

USD $25.00 - USD $26.00 /Hr.