Therapy Front Desk Coordinator

CAO; Front Royal (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

CAO is seeking a Therapy Front Desk Coordinator at our Front Royal clinic to ensure smooth operations at the therapy front desks and to deliver excellent customer service to patients, vendors, and visitors. In this role you will manage scheduling, verify insurance benefits, obtain pre-authorizations when needed, process copayments, and help with registration.

You will also assist with billing support, site communications, and daily reporting to the Therapy Site Lead/Manager.

Qualifications

• High School Diploma or GED required.
• 1+ years’ experience in administrative roles, preferably in a medical environment.
• Experience with computers and electronic medical records.
• Strong interpersonal and communication skills with ability to work independently.

Responsibilities

• Provide quality customer service to patients, vendors and others at the clinic.
• Schedule, cancel and reschedule patient appointments; notify and follow up with no-shows.
• Verify insurance eligibility and benefits; obtain pre-authorizations when needed.
• Collect copayments and co-insurance; handle self-pay for DME/supplies.
• Assist with new patient registration and paperwork completion.
• Help with billing appeals and Medicare/third-party processes as needed.
• Run daily opening/closing procedures and support site lead/manager with reports.

Skills

Customer service

Scheduling

Interpersonal skills

Communication

Administrative support

Attention to detail

Problem solving

Multitasking

Education

High School Diploma or GED

Tools

EMR systems

TheraOffice

Microsoft Word

Microsoft Excel

Windows OS

Job description

44 Front Royal PT
50 Riverton Commons Dr
Front Royal, VA 22630, USA

44 Front Royal PT
50 Riverton Commons Dr
Front Royal, VA 22630, USA

Position Summary/Scope Of Responsibility

The Therapy Front Desk Coordinator is responsible for ensuring smooth and efficient operations of all therapy front desks including providing excellent customer service to all people who interact at the front desk. The Front Desk Coordinator is responsible for ensuring that all front desk policies and procedures are followed at any CAO therapy location assigned.

Primary Responsibilities

• Provide quality customer service to all patients, vendors and all other people who walk into or call the therapy clinic.
• Address scheduling and billing patient issues and complaints and when necessary, defer to the Therapy Site Lead/Manager.
• Track visit limits, authorizations, and prescription expiration dates for all patients. Perform daily “click-throughs” to ensure all patients scheduled for the following day have current prescriptions/authorizations and are not overdo for a re-evaluation.
• Schedule, cancel and reschedule patient appointments and contact patients who no show for their appointments. Attempt to schedule patient appointments out in advance. Ensure that patients who call to cancel appointments are offered rescheduled appointments within the same week when possible and filling wait list appointments as they appear. Confirm new patient appointments.
• Verify patient insurance eligibility and benefits and/or obtain pre-authorization prior to patient visit and as needed throughout patient’s length of care.
• Check in patients and collect copayment, co-insurance, deductible, self-pay rate immediately upon arrival and payments for DME and supplies prior to patient’s departure.
• Issue appropriate new patient registration paperwork to new patients and assist them with completion when necessary. Ensure all new patient registration paperwork is fully completed with all necessary signatures.
• Assist with appeals to insurance companies to extend therapy services as necessary.
• Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications.
• Greet people immediately upon entering clinic and answer phone calls and check voicemails and respond to voicemails every hour.
• Complete the daily opening and closing procedures as specified by the practice/billing office.
• Run daily, weekly, and monthly TheraOffice reports as required by Site Lead/Manager.
• Monitor inventory of office supplies and orders or delegates ordering as appropriate and when necessary. Must obtain approval from Therapy Site Lead/Manager prior to ordering a supply piece of equipment, which exceeds $300.
• Continuously seek ways to improve overall therapy front desk operations and patient and staff satisfaction.
• Communicate with Therapy Site Lead/Manager and Director whenever necessary to keep him/her informed of any developments, problems, concerns, etc. which occur at the front desk.
• Performs other duties as assigned.

Required Education & Experience

• High School Diploma or GED required.
• CPR for Healthcare Providers certification.
• 1+ years’ experience in administrative roles, preferably in a medical environment.
• Experience and proficiency working with computers and electronic medical records.
• Strong Interpersonal Skills - Ability to develop relationships and collaborate in a decentralized organization.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience
• Proficiency in Windows based office technologies (e.g., Word, Excel)
• Thorough knowledge of CPT & ICD-10 coding procedures.
• Thorough knowledge of Medicare and third-party billing.
• Thorough knowledge of Workers Compensation insurance its unique features and requirements.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.