Front Office Clerk / Receptionist

Commonwealthhandtherapy; London (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading physical therapy center as a Front Office Clerk/Receptionist. You'll be the first point of contact for clients, playing a crucial role in delivering exceptional customer service while managing front office operations. Ideal candidates will have strong communication, organizational skills, and prior experience in a similar role, ensuring a welcoming and efficient office environment.

Qualifications

• A minimum of 2 years of experience in a similar role required.
• Strong communication and organizational skills necessary.
• Good understanding of office administration and basic bookkeeping.

Responsibilities

• Greet guests and provide outstanding customer service.
• Schedule patients and set up electronic medical records.
• Answer client questions and manage phone calls.

Skills

Customer service

Communication

Organization

Multi-tasking

Education

High school diploma

Tools

MS Office

Job description

Join to apply for the Front Office Clerk/Receptionist role at Commonwealth Hand & Physical Therapy

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Join to apply for the Front Office Clerk/Receptionist role at Commonwealth Hand & Physical Therapy

Commonwealth Hand and Physical Therapy is looking for a full-time Front Office Clerk/Receptionist.

Job Description

• You will perform a range of duties including answering phone calls, managing the switchboard, and customer service.
• Your central goal is to provide our clients with outstanding customer service and support.
• As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people skills.
• You should have a talent for multi-tasking, with excellent communication and organizational skills.
  
  

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Schedule future patients and set up electronic medical records to include scanning documents.
• Answer all client questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize, and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.
  
  

Requirements

• High school diploma or relevant qualification.
• A minimum of 2 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.
  
  

Job Type: Full-Time 40 Hours/Wk.

Schedule

• Monday to Friday.
  
  

Ability To Commute/Relocate

• London, KY 40741: Reliably commute or plan to relocate before starting work (Required).
  
  

Application Question(s)

• Must be able to pass a pre-employment check and drug test.
  
  

Experience

• Customer service: 1 year (Preferred).
  
  

Work Location: London, KY. Occasionally asked to cover in other clinic locations, if needed.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Physical, Occupational and Speech Therapists

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