Front Office Attendant- Behavioral Health

New Vision Behavioral Health Services; Youngstown (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Paid time off

Job summary

New Vision Behavioral Health Services in Youngstown, OH is hiring a Front Office Attendant to be the welcoming face of the practice. The role involves greeting patients, scheduling appointments in our EHR system, and ensuring smooth patient flow with HIPAA-compliant records.

Ideal candidates have a high school diploma or GED, experience in medical front offices, and familiarity with insurance verification. This is a full-time position in a supportive behavioral health setting with potential for

Qualifications

• Must have a high school diploma or GED; additional medical office training preferred.
• Prior front office experience in medical, behavioral health, or mental health settings is a plus.
• Familiar with EHR/EMR systems and medical scheduling software; knowledge of insurance verification helpful.

Responsibilities

• Greet and check in patients in a warm, professional, and trauma-informed manner.
• Schedule, confirm, and manage patient appointments using EHR systems.
• Verify insurance eligibility and collect co-pays or payments at time of service.
• Answer and route incoming calls; respond to general inquiries.
• Maintain accurate patient records and ensure HIPAA compliance at all times.
• Coordinate with clinical staff to ensure smooth patient flow throughout the day.

Skills

Interpersonal skills

Empathy

Organizational skills

HIPAA compliance awareness

Education

High school diploma or GED

Associate degree or medical office training preferred

Tools

EHR/EMR systems

Medical scheduling software

Job description

Benefits:

• 401(k)
• Competitive salary
• Paid time off

About the Role:

New Vision Behavioral Health Services in Youngstown, OH is looking for a compassionate and organized Front Office Attendant to be the welcoming face of our behavioral health practice. This is a meaningful opportunity to make a real difference in the lives of patients seeking mental health and wellness support from the very first moment they walk through our doors.

Responsibilities:

• Greet and check in patients in a warm, professional, and trauma-informed manner
• Schedule, confirm, and manage patient appointments using electronic health record (EHR) systems
• Verify insurance eligibility and collect co-pays or patient payments at time of service
• Answer and route incoming phone calls, take messages, and respond to general inquiries
• Maintain accurate patient records and ensure HIPAA compliance at all times
• Coordinate with clinical staff to ensure smooth patient flow throughout the day
• Handle sensitive patient information with discretion and professionalism

Requirements:

• High school diploma or GED required; associate degree or medical office training preferred
• Prior experience in a medical, behavioral health, or mental health front office setting is a plus
• Familiarity with EHR/EMR systems and medical scheduling software
• Knowledge of insurance verification and basic medical billing processes
• Strong interpersonal skills with a calm, empathetic, and patient-centered demeanor
• Ability to maintain confidentiality and adhere to HIPAA regulations
• Excellent organizational and multitasking skills in a fast-paced environment

About Us:

New Vision Behavioral Health Services is a trusted provider of mental health and behavioral health care serving the Youngstown, OH community. We are dedicated to delivering compassionate, high-quality care that empowers individuals on their journey to wellness. Our team is driven by purpose, and we pride ourselves on fostering a supportive and inclusive workplace where every staff member plays a vital role in changing lives.