BH, Patient Services Rep: PT - Bellevue

Firelands-Health; Bellevue (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits

Tuition assistance

Retirement plan matching

Recognition program

Local discounts

Job summary

Firelands-Health Bellevue is seeking a Patient Services Representative to create a welcoming environment for patients accessing care. You will handle calls, schedule appointments, and support front-office workflows under supervision.

You will also assist with data collection, billing-related tasks, and coordination with clinicians, while maintaining EMR accuracy and a patient-centric approach across interactions.

Qualifications

• High school diploma or equivalent.
• Experience in a general office setting preferred.
• Experience in behavioral health/medical environment preferred.
• Typing 40 wpm.
• Ability to present a positive professional image at all times.
• Ability to organize and file alphabetically and numerically.

Responsibilities

• Answer and triage phone calls and manage service requests.
• Coordinate clinician schedules and patient appointments; manage patient flow at check-in/check-out.
• Provide clerical support to direct service staff and management.
• Maintain professional use of EMR and related software.
• Promote patient engagement with a welcoming and supportive demeanor.

Skills

Communication skills

Patience

Team collaboration

Customer service

Education

High school diploma

Job description

Behavioral Health Bellevue
Bellevue, OH 44811, USA

Description

Position Highlights:

• Retention Bonus: $1,000!
• Award Winning: Named among the top 10% in the Nation for Patient Safety Excellence Award, America’s 100 Best Orthopedic Surgery, America’s 100 Best Spine Surgery.
• Employee-centric: Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.
• Stability: Serving Erie and surrounding counties since 1876.
• Lifestyle: Sandusky was voted “Best Coastal Small Town in America”. You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
• Work/life: You will find support to help you manage your personal life while building a career.

What You Will Do:

• The Patient Services Representative (PSR) is the first impression of our organization and is in a key position to promote a healing and welcoming environment for all those who access our care as well as other team members. Excellent communication skills, patience, understanding, positivity and collaboration are critical attributes for team members who serve in this role.
• This position requires the ability to perform the duties below, however, there is an opportunity to specialize in duties pertaining to helping patients access care and/or to access special funding to help subsidize treatment costs.
• Under the supervision of the Site Director, provides clerical services including answering and triaging phone calls, managing requests for services and gathering required data, coordinating clinician schedules and patient appointments; and coordinating the patient flow at check-in, check-out and while in the waiting room.
• Provides clerical support the direct service staff and management team at respective site.
• Is professional in the use of the electronic medical record and related software.
• Promotes patient engagement in treatment by conveying a welcoming, non-judgmental, positive, and supportive demeanor during all interactions with patients and other involved support persons. Keeps patients informed when appointments are running late.
• Performs tasks necessary to support revenue including timely and accurate documentation of patient demographics i.e. legal names, addresses, preferred telephone numbers, email address, preferred method for appointment reminders, emergency contacts, insurance information, etc.
• Manages all clerical duties related to patient care on behalf of clinicians in order to ensure clinician time is primarily devoted to patient care. Examples include: sending out letters and other correspondence, obtaining release of information for referral sources, sending out faxes, etc.
• Actively engages in cross-training so all functions related to the operations of the front office continue in the absence of any staff person.
• Assists with filing/scanning of client materials in patient records and the preparation of QA and other reports if requested. Ensures materials are scanned into correct location within the EMR and include all appropriate notations in compliance with departmental guidelines.

What You Will Need:

• High school diploma or equivalent.
• Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.
• Experience working in a behavioral health, medical healthcare, social services, or other publicly-funded environment is preferred.
• Ability to type 40 wpm.
• Ability to maintain a positive impression of the Medical Center at all times and handle sensitive telephone and face-to-face inquiries.
• Ability to file both alphabetically and numerically.

Successful completion of a ninety (90) day probationary period.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.