Front Office Associate — Medical Imaging Center

Support Armenian; Pasadena (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Support Armenian is seeking a friendly Front Office Associate for our Medical Imaging Center in Pasadena, CA. You will greet patients, answer phones, schedule appointments, and register patients with a warm, professional demeanor.

You will coordinate with imaging technologists, verify insurance, pre-authorize exams, and handle patient payments and ROI requests as needed. The role emphasizes accuracy, empathy, and strong communication in a fast-paced environment.

Qualifications

• Greet and check in patients; process payments and copays.
• Fax/scan reports, billing information, and medical release forms.
• Working knowledge of insurance carriers (e.g. Medicare) and pre-authorization procedures.

Responsibilities

• Answer phones and route calls to the appropriate team members.
• Act as liaison between imaging technologists and waiting patients.
• Maintain organization of the front office lobby area.
• Complete appointment confirmation calls and provide prep instructions.
• Enter and verify patient exam orders against exam schedules.
• Schedule referrals and obtain proper authorizations.
• Verify insurance coverage and pre-certify exams.
• Facilitate Release of Information (ROI) requests.

Skills

Phone support

Appointment scheduling

Patient check-in

Insurance knowledge

Job description

""Front Office Associate - Medical Imaging Center# Front Office Associate - Medical Imaging CenterMedical Imaging Center · Pasadena, CA### About the RoleAs a Front Office Associate, you'll provide services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional manner.### Responsibilities* Answer phones and route calls to the appropriate team members* Act as liaison between imaging technologists and waiting patients* Maintain organization of the front office lobby area* Complete appointment confirmation calls and provide prep instructions* Enter and verify patient exam orders against exam schedules* Schedule referrals and obtain proper authorizations* Verify insurance coverage and pre-certify exams* Facilitate Release of Information (ROI) requests### Requirements* Greet and check in patients, process payments and copays as needed* Fax/scan reports, billing information, and medical release forms* Working knowledge of insurance carriers (e.g. Medicare) and pre-authorization procedures### LocationPasadena, CALocationPasadena, CA