Front Office Associate II

rayusexternalcareers; Kirkland (WA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Life Insurance

Disability Insurance

Tuition Reimbursement

Adoption Assistance

PTO

Holiday Pay

DailyPay

Job summary

RAYUS Radiology in Kirkland, WA is seeking a Front Office Associate II to join our team. This role is responsible for greeting patients, scheduling appointments, answering phones, and registering patients in a cheerful, professional manner.

Eligible candidates have a High School Diploma, 2 years of customer service, and 1 year in medical front office. DailyPay is available and benefits include medical, dental, vision, 401k with company match, and PTO.

Qualifications

• High School Diploma or equivalent required.
• Two years of customer service experience.
• One year of medical front office experience.
• Proficient in using computer systems and typing.
• Experience with Microsoft Office Suite (Outlook, Word, Teams, Excel).

Responsibilities

• Register patients and check in for imaging services, processing payments as needed.
• Answer phones and direct calls, coordinate with Center Team Members.
• Greet patients and guide them through registration and appointment prep.
• Schedule patient appointments, orders, and referrals; ensure authorizations.
• Verify insurance coverage and pre-certify exams when required.
• Support the front office team with onboarding and process improvements.
• Complete special projects and miscellaneous tasks as assigned.

Skills

Customer service

Front office support

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Outlook

Word

Teams

Excel

Job description

RAYUS now offers DailyPay! Work today, get paid today!

The pay range for this position is $21.00 - $26.63 based on direct and relevant experience.

RAYUS Radiology is looking for a Front Office Associate II to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Front Office Associate II, you will beresponsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. In addition, this role serves as a resource to the front office team and other departments, and completes special projects as assigned.

This is a full-time position working 40 hours per week; Shifts are Mondays 9:00am - 5:30pm and Tuesday through Friday, 11:30am - 8:00pm.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

(60%) Registration

1. Greet and checks-in patients scheduled for imaging services; processes payment as needed
2. Answer phones and handles calls in an efficient and friendly manner
3. Field phone calls appropriately for Center Team Members
4. Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
5. Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
6. Order office supplies as needed
7. Maintain supply of patient information sheets
8. Push patient imaging via electronic interfaces
9. Complete patient appointment confirmation calls and provide preparation instructions to patients
10. Fax/scan reports, billing information, and medical release forms as requested

(15%) Scheduling

1. Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
2. Enter and submit patient exam orders
3. Verify patient exam orders match exam schedules
4. Schedule referrals and ensures proper authorizations are obtained
5. Schedule walk-in patients
6. Process requests for image orders and CDs from both the referring physicians and patients
7. Maintain an up-to-date and accurate database of all current and potential referring physicians

(15%) Insurance

1. Verify patient's insurance coverage
2. Pre-certify all patient exams with the patient's insurance company
3. Obtain insurance authorizations
4. Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
5. Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines

(5%) Team Support

1. Function as a mentor/resource to the team and other departments
2. Assist with the onboarding and training of new FOA team member hires, as applicable
3. Support process improvement initiatives to improve accuracy and patient experience
4. Assist with special projects as assigned

(5%) Completes other tasks and projects as assigned

Required:

1. High School Diploma, or equivalent
2. Two (2) years' Customer Service experience
3. One (1) year experience in medical front office experience, with demonstrated ability to serve as a resource to others and identify process improvement opportunities
4. Proficient in using computer systems and typing
5. Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Preferred:

1. Medical terminology and office background
2. Insurance knowledge
3. Bilingual

RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.

We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.

We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.